121 Financial Credit Union announces two major awards for member service excellence

JACKSONVILLE, FL (February 1, 2016) — 121 Financial, a community-chartered credit union serving the greater Jacksonville area, has been recognized by two major credit union member feedback research companies.

121 Financial received the ServiStar Credit Union Award. To be so distinguished, 121 achieved a superior rank in five areas: overall MemberShoppers score, Member Advocacy, Member Appreciation (Frontline Employee scores), Education and Referral, as well as ISS (Support Employee Service behaviors).

The 121 Financial team won back to back awards for the year 2015.

“We are honored to receive this recognition from Michael  Neill & Associates’. It means a great deal to us to see the benefit of our staff’s efforts in fostering an excellent member experience. Working with Michael Neill & Associcates and MemberShoppers has helped our team both hone their service skills and focus on providing the best possible service to our members,” says Bruce Fafard, President and CEO of 121 Financial.

In addition to the ServiStar Credit Union Award, 121 Financial has also been recognized by Membershoppers and  MemberView as one of America’s top credit unions in providing outstanding member service for the fourth quarter of 2015. Starring as the Overall Top Individual Performer Score in credit unions with over $400m in assets, it also had the Top Reliability and Accuracy Score as well as having the Top Member Appreciation Score and the Top Education and Referral Score in the $400m asset category.

“Your high scores are a reflection of each and every team member in your credit union caring about the financial well-being of your members. Your dedication to the credit union mission shows. We are proud and honored to be your partner,” said Constance Anderson, President,

121 Financial thanks its enthusiastic and purposeful staff along with its terrific members for these great honors.

About 121 Financial

121 (pronounced one-to-one) Financial is proud to serve the businesses and residence of the 11 counties in and surrounding Jacksonville. As a financial cooperative centered around the philosophy of “people helping people,” the credit union exists to help its members with their banking and financial needs. Providing personalized banking solutions and services. The credit union specializes in savings, checking, mortgage and business lending.


Bo McDonald

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