2019 predictions for the credit union landscape

Member Driven Technologies provides guidance on 2019 trends of business intelligence, digital, recruitment and real-time payments

FARMINGTON HILLS, MI (December 18, 2018)Who: Member Driven Technologies (MDT), a CUSO that hosts the Episys® core platform from Symitar® to provide a private cloud alternative for core processing and IT needs, shares insight on the ways the credit union environment is evolving at an ever-increasing pace.

What will be trending in 2019:

The payments infrastructure will become more sophisticated. Real-time payments will continue to shape the payments industry, and credit unions will begin to go live with these services in 2019. The shift towards more real-time payments will remove friction for consumers and lower operating costs.

Financial institutions will make digital a priority. More financial institutions will leverage fully comprehensive digital platforms to benefit both members and employees. A truly seamless digital experience integrates with an institution’s existing platforms, adding efficiencies to the back-end and support. Credit unions will realize that digital innovation is not an add-on; for the sake of their futures it must be rooted deep within their culture and their technologies.

There will be an increase in the use of business intelligence and data analytics. Business intelligence and data analytics will continue to advance in the coming year. Today, members want the level of personalization that large technology companies such as Amazon provide. Credit unions will have to think more like these technology companies to anticipate member needs and find ways to cross-sell desired products and services.

Credit unions will place an emphasis on recruiting younger talent and members. Organizations will look to hire Gen Y and Gen Z employees to help them find ways to stay relevant and compete. These younger generations will provide credit unions a new, unique perspective on how to best serve members. Also, credit unions will cater their offerings toward these generations as they look to grow their membership and keep an eye on their futures. The service experience that members desire is ever-changing, and credit unions will revisit and redefine strategic goals and objectives to meet these needs.

Contact:         For more information on any of these topics, or to speak with someone at MDT, please contact:

Maggie Wise

678.781.7229 |

About Member Driven Technologies

MDT hosts the Episys® core platform from Symitar® to provide credit unions with a private cloud alternative for core processing and IT needs. The CUSO’s service-first, hybrid approach to outsourcing enables credit unions to boost efficiencies and security and reduce costs while maintaining a high level of control. In addition to hosting the Symitar Episys platform, MDT also hosts dozens of seamlessly integrated solutions to run the entire institution, including digital banking, payments, lending, security, continuity and regulatory services. MDT serves credit unions representing more than $22 billion in assets and approximately two million members.  Visit or follow @memberdriven for more information.


Media Contact
Maggie Wise
T 678.781.7229 | C 404.408.8608

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