Adapt Telephony Services Dominates Global Partner Awards at 2012 Conference Hosted by Interactive Intelligence

David Reiners
Director of Marketing and Communications
Adapt Telephony Services
(630) 468-7656 (office) or (630) 442-8666 (cell)

Reseller and systems integrator captures five of seven revenue-focused awards over 375 other global firms, “largest installed base” award for its U.S. client footprint and one runner-up honor

, June 13, 2012 – Adapt Telephony Services, a reseller and systems integrator of the Interactive Intelligence suite of unified IP business communications software, earned significant business performance honors at the recent Interactions 2012 global conference in Indianapolis. Interactive has 375 partners globally. The event attracted more than 1,500 partners, clients, contact center and enterprise telephony leaders, analysts, exhibitors, consultants and news media.

Adapt, an Interactive Intelligence Platinum Elite Partner based here, was honored with the:

  • Conquest Award for securing the most new contact center clients
  • Conquest Award for securing the most new enterprise telephony clients
  • Pinnacle Award for achieving the highest-revenue among new contact center clients
  • Pace Setter Award for achieving the highest total contact center revenue among all global partners
  • Hardware Award for achieving the highest total hardware revenue
  • Support Award “runner-up” honors for worldwide excellence in technical support

Additionally, Adapt received a “Donny” award for maintaining an installed base of 186 clients across 30 states. Adapt is the first Interactive partner to receive a Donny award for its U.S. client footprint. Previously, Motorola had received the first Donny award for its global operations as an Interactive client. The award is named in honor of Interactive’s Chief Executive Officer Dr. Don Brown.

Adapt is a leader in selling, installing and supporting Customer Interaction Center® (CIC), the Interactive Intelligence all-in-one IP communications software suite. CIC provides contact center automation, enterprise IP telephony and business process automation functionality for mid-size to large organizations. CIC’s unique single-platform architecture based on open standards was designed to eliminate the cost and complexity introduced by multipoint products.

“We were thrilled to climax June’s conference with multiple awards,” says Jerry Brown, vice president of sales at Adapt. “Our objective is providing creative, customer-focused communications technology solutions. It’s an honor to see Adapt recognized across the board by our manufacturer partner of 15 years.”

About Adapt Telephony Services, LLC
Adapt Telephony Services, LLC, is a global value-added reseller and integrator of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. An Interactive Intelligence reseller since 1997, Adapt has deployed the vendor’s solutions for more than 300 clients in financial services, insurance, health care, retail, manufacturing and outsourcing.

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