Adapt Telephony Services Named Interactive Intelligence 2011 Platinum Elite Partner
Oak Brook, Ill., April 11, 2011, — Adapt Telephony Services has been named an Interactive Intelligence 2011 Platinum Elite Partner. Interactive Intelligence, a global developer of unified IP business communications solutions, grants Platinum Elite Partner status each year to resellers that meet the vendor’s most stringent product certification, software sales, renewal, and customer satisfaction requirements.
“Our Platinum Elite program is the highest standard we offer and demonstrates a reseller’s commitment to achieving maximum return on investment for its customers through superior product knowledge and a focus on long-term customer satisfaction,” said Interactive Intelligence vice president of North America sales, Paul Weber.
Adapt has been selling and supporting the Interactive Intelligence all-in-one IP communications software suite, Customer Interaction Center™ (CIC), since 1997. Adapt has won 19 awards from Interactive Intelligence for its sales achievements and implementation excellence, and has more than 175 CIC customers.
“Our Interactive Intelligence Platinum Elite Partner status emphasizes our commitment to our customers,” said Adapt’s vice president of sales, Jerry Brown. “Our in-depth product knowledge has helped us maintain a CIC customer satisfaction rating of 95 percent.”
Adapt offers sales, deployment, and support of the Interactive Intelligence flagship product, CIC, which provides multichannel contact center automation and enterprise IP telephony functionality for mid-size to large organizations. CIC’s single-platform, open architecture was designed to eliminate the cost and complexity introduced by multipoint products.
About Adapt Telephony Services
Adapt Telephony Services, LLC (Adapt) is a global value-added reseller and integrator of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. An Interactive Intelligence reseller since 1997, Adapt has deployed the vendor’s solutions for more than 300 customers. Vertical specialties include retail, insurance, healthcare and financial services. Today, Adapt is an Interactive Intelligence Platinum Elite Partner, and has earned multiple awards from the vendor for its sales achievements and implementation excellence.
As a Juniper Networks Select Partner, Adapt provides design, implementation, and support services for the full line of Juniper Networks products. Adapt is headquartered in Oak Brook, Illinois and employs 60 people dedicated to the sales, implementation, development, and support of its Interactive Intelligence and Juniper Networks customer base.
Vice President of Sales
Adapt Telephony Services, LLC