Bankjoy signs three credit unions to leverage its tech ecosystem
DETROIT, MI (November 5, 2019) — Online and mobile banking provider Bankjoyhas signed three credit unions to join its technology ecosystem, providing them with the latest products and services that will meet their members’ evolving needs both online and mobile. The credit unions include:
Pyramid Federal Credit Union ($166 million; 17,000 members; Tucson, AZ)
Cooperative Teachers Federal Credit Union ($120 million; 6,100 members; Tyler, TX)
Mutual 1st Federal Credit Union ($96 million; 11,700 members; Omaha, NE)
Cooperative Teachers will be using Bankjoy’s mobile banking, online banking, statements, online account opening, online loan origination, and conversational AI solutions.
Mutual 1st will be using Bankjoy’s mobile and online banking solutions immediately. The credit union will add conversational AI and statements after it converts to Corelation’s KeyStone core next year.
According to Cooperative Teachers Deposit Operations and IS Manager Shea Spinelli, Bankjoy has the ability to enable the credit union to provide the member experience expected from a financial institution with the right advancements, the passion to integrate with vendors, and incorporate the services members expect to maintain their relationships. Bankjoy’s excitement to work with other partners and build the right team to service our membership was a key.
“It will be a win-win for our credit union and the Members. We will benefit from the membership’s desire to use their online banking and mobile app to access all the services they are accustomed to in the branch,” says Spinelli. “This will help with redundant requests or one-time transactions and free up our staff to focus on building and deepening relationships.”
Once implemented, Spinelli expects to see increased adoption, decreased down-time, member access to service their own relationship with Cooperative Teachers, and a user-friendly interface members want to use repeatedly.
“We are proud of our new credit union clients for embracing the Bankjoy Ecosystem,” states Bankjoy CEO Michael Duncan. Together, we will help people become credit union members faster and improve the digital member experience from end to end. Whether it’s by phone, text, or smart speaker via conversational AI or by mobile and online banking, our credit unions will be wherever their members need them to be.”
Bankjoy is a Detroit-based FinTech startup that is changing the way Credit Unions and Community Banks do business by enabling them to become tech-driven and digital-first. Bankjoy delivers modern banking technology, including mobile banking, online banking, e-statements, online account opening, loan origination, and conversational AI to credit unions and community banks -- big and small. Bankjoy's mission is to revolutionize American banking infrastructure by leading digital transformation at credit unions and community banks. For more information, visit www.bankjoy.com