BECU promotes Shawna Thompson to Head of Operations
Experienced financial services leader joins credit union’s executive team today in new role
SEATTLE, WA (September 25, 2023) — BECU, the country’s fourth-largest credit union, today announced it has promoted Shawna Thompson to executive vice president and head of operations after more than 30 years of service. Thompson will lead the team in bringing a dedicated focus to operational efficiency and effectiveness across BECU’s lending and credit operations, deposits and payments operations, fraud and default management as well as real estate and facilities.
“We are delighted to identify a leader of Shawna’s knowledge and expertise from among our strong, internal talent pool to fill this critical executive role,” said Beverly Anderson, BECU’s president and chief executive officer. “Her extensive background in financial services and unwavering commitment to the financial well-being of our members and communities makes her the ideal person to lead our Operations team. We are confident that her deep understanding of the cooperative model and alignment with our vision, purpose and culture will have a significant impact on BECU’s future.”
Since joining BECU more than three decades ago, Thompson has held product and operational leadership roles across the organization’s lending, finance, audit, product management and operations functions. In her prior role as BECU’s vice president of Servicing Operations, she oversaw business strategies for servicing of deposits, debit cards, credit cards and ATM Operations, and processing of all deposits and payments, including ACH and wire transfers, and checks. She also ensured effective controls and compliance with federal and state regulations for all serving processes.
Beyond the office, Thompson is equally dedicated to giving back and supporting her local community. She currently sits on the board of the Hearing, Speech and Deaf Center (HSDC) and chairs BECU’s Achieving Disability Awareness Employee Resource Group. She holds a Bachelor of Science degree in Business and Marketing from Western Oregon University and several operational excellence certifications, including a Six Sigma Yellow Belt.
With more than 1.4 million members and $28.8 billion in assets, BECU is the largest not-for-profit credit union in Washington and one of the top four financial cooperatives in the country. As a member-owned credit union, BECU is focused on helping increase the financial well-being of its members and communities through great rates, few fees, community partnerships and financial education. The credit union currently operates 60 financial centers, including two in South Carolina. For more information, visit www.becu.org.