Best Innovation Group and Mahalo join together to extend the power of voice to more credit unions
Mahalo’s partner credit unions say “Aloha” to BIG’s FIVE Voice Banking platform
TAMPA, FL (September 10, 2019) — Best Innovation Group (BIG) is pleased to announce that Mahalo Banking will begin offering BIG’s FIVE Conversational Banking platform to its digital banking clients. Mahalo will work with its partner credit unions and BIG for implementation of the transactional voice banking solution, which currently supports voice applications for Amazon Alexa and Google Assistant.
Both organizations place a strong focus on using technology to improve the member experience for credit unions. “BIG and Mahalo share an appreciation for, and commitment to, the credit union movement and the way it gives back to its members and the community” says BIG CEO John Best. “We’re very happy to partner with an organization like Mahalo, which believes that credit unions of all sizes can leverage technology to grow and thrive”
“Mahalo is excited to partner with another forward-thinking company that has a strong commitment to the credit union industry. We see the rising potential and vision of voice and AI banking. The ability to create a custom solution through FIVE with the Mahalo API for our partner credit unions continues to enhance our ‘Omni-Experience’.” says Denny Howell, Mahalo Co-founder and SVP of Experience. “This partnership adds another great feature to Mahalo’s portfolio and overall goal for all credit unions, regardless of size, to compete with and surpass banks.”
“We look forward to creating custom, branded voice banking applications for Mahalo’s partner credit unions. Initially we’ll deploy for Amazon Alexa and Google Home, but we’re also working with Samsung and expect to expand our voice-first banking platform for their Bixby-enabled devices early next year,” says Elizabeth Robins, BIG’s Product Director. BIG was recently granted access to Samsung’s Premier Developer Program enabling FIVE’s expansion to the Bixby Marketplace.
“The FIVE platform provides a single content repository that supplies data to all supported voice applications, as well as extending connectivity for future integrations to vendors that provide personal financial management, bill pay, person-to-person payments and other services that members will access through voice interaction”adds Robins. “FIVE’s platform is extensible, which means as the voice industry expands and more voice services (like Bixby) join the ecosystem, BIG will be able to easily add new applications to support members with very little effort by the credit union.”
BIG will leverage APIs provided by Mahalo that enable members to perform transfers between shares and loans, get balances and account details, as well receive answers to dozens of informational questions about their credit union.
Denny Howell, Mahalo Co-founder and SVP of Experience.
About Best Innovation Group (BIG)
Founded in 2014, Best Innovation Group (BIG) was created to provide clients with the resources to quickly implement digital solutions and adopt cutting-edge technologies. BIG provides research and development in areas including voice banking, distributed ledger, and machine learning, as well as a wide array of consulting services. For more information, visit www.big-fintech.com.
About Mahalo Banking
Mahalo Technologies, Inc. provides online and mobile banking solutions for credit unions. Based in Chelsea, Mich., the Mahalo platform is designed and built on superior architecture with deep integration to core processing, providing security and a robust feature set across all delivery channels for a true omni-experience. Mahalo banking is feature rich and price competitive to help all credit unions achieve a technology advantage in the marketplace. For more information on Mahalo banking, please visit www.mahalobanking.com.
