SAN DIEGO, CA (January 30, 2017) — Best Innovation Group (BIG), a credit union innovation catalyst, today announced a reseller agreement with Symitar®, the recognized leader in delivering core technology systems to credit unions, to bring its Amazon Echo Alexa Voice Service-based banking solution to the credit union community.
As a result of this agreement, Symitar’s customers are able to immediately integrate BIG’s voice banking technology with their existing core systems. “We at Symitar are constantly looking for opportunities to bring the latest cutting-edge technologies to our customers,” said Ed Miller, Symitar’s Senior Director of Episys® Operations. “That’s why we’re so pleased to work with BIG to make this Alexa solution broadly available.”
Voice banking has firmly established itself as one of the most promising and highly demanded technologies capable of fueling customer growth and retention. At the recent Consumer Electronics Show in Las Vegas, analysts noted that voice services are now being built into nearly all applications across the Internet of Things. BIG’s agreement with Symitar positions credit unions to participate in these breakthroughs in a meaningful way, rather than sitting on the sidelines as the large banks reap early rewards.
BIG has built Alexa Voice Service capabilities into its FIVE (Financial Interactive Voice Exchange) platform. By centralizing many common commands on the FIVE platform, these features can more easily be extended to subsequent products. Amazon Echo is the first of several devices BIG plans to support – development of similar capabilities for Google Home is already well underway.
“Chat is the new browser – whether by voice or typing,” according to BIG’s CEO and Co-founder John Best. “We want to make sure credit unions are able to participate in this trend and deliver to their members the services they want.”
Separately, BIG previously reached agreement with several credit unions to deliver Amazon voice banking services via the FIVE platform, including Suncoast Credit Union in Tampa, Florida.
For more information on these solutions, please contact Ed Gonzalez at BIG (813-377-4963 or ed@big-cu.com).
Symitar, a division of Jack Henry & Associates, Inc. ® , is the leading provider of integrated computer systems for credit unions of all sizes. Symitar has been selected as the primary technology partner by more than 725 credit unions, serving as a single source for integrated, enterprise-wide automation and as a single point of contact and support. Additional information is available at www.symitar.com.
Jen Burke
Public Affairs & Communications Manager
Maine Credit Union League & Synergent
703.403.3828
jburke@mainecul.org
