Better than Chase: SafeAmerica Credit Union redefines omnichannel experience
DETROIT, MI (June 7, 2017) — When SafeAmerica Credit Union set out to create its own customized omnichannel member experience, its executives knew they were in uncharted waters.
“Typically, when people refer to omnichannel, they mean having the same transaction set available through mobile as through online,” said SafeAmerica’s VP of IT John Gracyalny. “We decided that if we could extend that to every single digital touchpoint, we’d have something nobody else has – and I mean not even Chase or Bank of America.”
Gracyalny knew success required a cutting-edge online and mobile banking platform with robust API integration capabilities. After a thorough RFP process, the credit union chose Bankjoy.
“Bankjoy is as visionary as any company in the industry,” Gracyalnysaid. “We have absolute confidence that their product will do everything we need it to do.”
“SafeAmerica Credit Union has a very progressive vision of what it means to provide an omnichannel member experience,” said Bankjoy CEO Michael Duncan. “We’re very excited to be a part of this bold and important project. I think it will change the way credit unions look at omnichannel.”
Bankjoy is a Detroit-based FinTech startup that is changing the way Credit Unions and Community Banks do business by enabling them to become tech-driven and digital-first. Bankjoy delivers modern banking technology, including mobile banking, online banking, e-statements, online account opening, loan origination, and conversational AI to credit unions and community banks -- big and small. Bankjoy's mission is to revolutionize American banking infrastructure by leading digital transformation at credit unions and community banks. For more information, visit www.bankjoy.com