“Change will happen and it’s neither good or bad by itself, it’s how we react to it that matters,” said Joe Thomas, President/CEO of NextMark Credit Union in Virginia when speaking with Susan Mitchell, CEO of Mitchell, Stankovic & Associates and Founder of the Underground. “If we build change into our industry DNA, we can have some control over the impact on our members and communities.”
Ideas into Action to adapt post-pandemic:
- Don’t Be a Commodity
- Transactional relationships define you as a commodity. Embrace the credit union mission. Meet the members where they need you.
- Change is Inevitable
- Change is a process and not an event. Prepare, anticipate and strategize to control it’s impact on your organization.
Watch Joe’s Full Underground Chat
Watch the Underground Collision: Blinding Flash of the Obvious with Joe Thomas and 17 other industry throught leaders discussing the divide, human wellbeing and how credit unions can be a disruptor for good.
Save the date for the Underground Collision: We Are the World, July 13, 2021. Register today!