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Consumers Credit Union opens Battle Creek location

New technology allows for extended hours and two-way video service in drive-thru

KALAMAZOO, MI (May 8, 2017) — Consumers Credit Union opened their new Battle Creek office at 6081 B Drive North. This new office will allow Consumers to better serve the Battle Creek area and its existing 1,200+ members, offering financial products and services with the benefit of local service and decisions.

The Battle Creek office features a renovated lobby and drive-thru space with Interactive Tellers. This technology in the drive-thru allows the office to extend service hours Monday through Friday from 9 a.m. to 7 p.m. and Saturdays from 9 a.m. to 1 p.m.

Members who use the Interactive Tellers receive live, two-way concierge video assistance with a teller for basic transactions such as deposits and withdrawals, account-related questions and transactions that are too complex for an ATM, including:

*   Cash advances
*   Currency exchange
*   Loan payments
*   Transaction research
*   Receipts with deposited check images

“This technology with a truly personal touch makes banking more convenient for our members,” said Scott Sylvester, Consumers Chief Operations Officer. “We are committed to providing local exceptional service to the Battle Creek community and are always looking for ways to ensure our members can bank how they want, when they want. Our Interactive Tellers do just that.”

Battle Creek is the sixth Consumers office to feature Interactive Tellers in the lobby and the fifth office with extended drive-up service. Lobby hours are Monday through Wednesday 9:00 a.m. to 5:30 p.m., Thursday and Friday 9:00 a.m. to 6:00 p.m. and Saturday 9:00 a.m. to 12:00 p.m. The office will offer full-service assistance with mortgages, business banking, investments and more.

Partners for the project included AVB Commercial Construction and Bosch Architecture.


About Consumers Credit Union

Headquartered in Kalamazoo, Michigan, Consumers Credit Union is a full-service financial institution and a leader in digital banking technology, mortgages and business lending. Consumers has more than $1.2 billion in assets and has averaged 18 percent annual growth for more than 35 years. Locally owned since 1951, Consumers serves more than 100,000 individuals and businesses through 20 offices located in Kalamazoo, Battle Creek, Grand Rapids, Coldwater, Holland and South Haven, with member access to 30,000+ free CO-OP Network ATMs nationwide. For details, visit www.consumerscu.org. Editors, please refer to Consumers Credit Union in short as Consumers, rather than CCU. Thank you!

Contacts

Lynne Jarman-Johnson
Chief Marketing Officer
Consumers Credit Union
269.345.7804, ext. 1753
lynne.johnson@consumerscu.org
www.ConsumersCU.org

Adrienne Marks
Events and Sponsorships Coordinator
Consumers Credit Union
269.345.7804, ext. 2116

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