Corelation signs Credit Union of Ohio to help enhance the member and staff experience for continued growth
SAN DIEGO, CA (December 28, 2017) — Credit union core processing vendor, Corelation, Inc., has signed Credit Union of Ohio ($141 million; 18,757 members; Hilliard, OH) to convert to KeyStone December 1, 2018. Credit Union of Ohio looks to leverage Corelation’s KeyStone technology to make the credit union’s overall member experience better – ultimately advancing value for member attraction and retention.
According to Credit Union of Ohio President/CEO Rich Capuano, he believes advanced technology is more important than ever and the credit union needed an innovative core system that is better suited to meet those needs – and not relying heavily on manual processes but to increase employee efficiencies with automation.
“Any time we asked for automated processes or knowledge management solutions there was a cost or it wasn’t something that was available,” Capuano explains. “Product enhancements or promotions were also limited which in return limited our ability to provide various offerings to our membership.”
With Corelation, the focus is on the core and everything is streamlined providing a person centric experience. This focus will allow the credit union’s frontline staff to spend more time interacting with the member instead of entering data – which enhances the member service experience and reduces errors.
In addition, the customization of dashboards and real-time data with KeyStone will allow the credit union to measure realistic and attainable goals. In the long term, Capuano believes this technology will allow Credit Union of Ohio to be innovative and forward thinking instead of playing catch up.
“Credit Union of Ohio is excited about the selection we have made. We did our due diligence in looking at various cores and are eager for this transition,” states Capuano. “Corelation will provide our employees with a more streamlined process that will reduce manual operations and increase automation. The member will have a much better experience with a robust system that includes innovative, financial products.”
“CU of Ohio is focused on providing exceptional member service. We believe to deliver on that goal, the core has to be able to provide the foundation for that experience,” says Corelation President/CEO Theresa Benavidez. “We believe that KeyStone can provide CU of Ohio exactly what they want and need and we are looking forward to working with them.”
About Corelation, Inc.
Based in San Diego, CA, Corelation is the innovative core processor for today’s credit union. This solution is a member-centric system that empowers credit unions to offer the best member service possible, enhancing their value for member attraction and retention. In terms of industry experience, Corelation’s staff has dedicated their careers to creating core systems and providing unparalleled client service. For more information, visit www.corelationinc.com.