Crawford Technologies and Zia Consulting partner to provide exceptional customer communications content archive, access and usability
Together, they integrate cloud content solutions with legacy document archives
TORONTO, ON (May 31, 2019) — Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, and Zia Consulting, Inc., the leading provider of enterprise content management (ECM) and intelligent document capture business solutions, are partnering to provide expanded usability to clients’ existing ECM systems. With the ever-increasing amount of content being generated, companies are looking for ways not only to work effectively with new content, but also to access and store content that isn’t currently in use. In many enterprises, content is living in multiple platforms and repositories, requiring end users to access multiple systems to retrieve what they need.
Crawford Technologies’ CCM Gateway answers the challenge of quickly and efficiently distributing bills, invoices and other customer-facing documents. Using Crawford Technologies’ transformation, indexing and document classification techniques, organizations can now easily move from problematic legacy storage systems to a modern, cloud-based, natively web-enabled format for immediate distribution and integration with other applications.
“We’re thrilled to have Crawford Technologies on board to make it possible for us to connect our existing partners to other commonly used interfaces like Alfresco,” said Ryan McVeigh, managing partner at Zia Consulting. “Not only will this increase our offerings, but it also means we can create solutions that meet Section 508 and other accessibility standards.”
In addition, Crawford Technologies helps companies meet their accessibility requirements to support reasonable accommodation and ensure legal compliance, and to provide all customers with the complete and accurate information to which they are entitled. For the blind, partially sighted, and for those with cognitive disabilities, the ability to access bills, statements and other transactional documents in the format that they request is a legal requirement and a way to ensure customer loyalty. Governments and corporations alike are seeking to eliminate the barriers in providing reasonable accommodation for customer communications.
“We look forward to working with Zia in implementing the client-facing efficiencies of our CCM Gateway solution,” said Ernie Crawford, president and CEO of Crawford Technologies. “The combination of Zia and CrawfordTech’s specific expertise will allow organizations to accelerate their digital transformation initiatives by reducing or eliminating dependence on siloed legacy systems.”
About Crawford Technologies
Crawford Technologies develops solutions that help enterprises optimize and improve the secure and accessible delivery, storage and presentment of their customer communications. As an award-winning, global provider of products and services with over 1,800 customers on six continents, Crawford Technologies enables some of the world’s largest banks, insurers, healthcare providers, utilities and print services companies to reduce costs, simplify processes and streamline mission-critical communications across all channels and in all formats. For more information visit www.crawfordtech.com or LinkedIn, X or Facebook.
Zia Consulting
Zia Consulting is an award-winning system integrator of content management, process management, document capture, and cloud sharing technologies. We address the needs of enterprises to better manage, process, and secure documents by automating business processes and enhancing information governance. Our vertical accelerators for insurance, mortgage, accounting, manufacturing, and more are utilized by some of the world's largest enterprises to reduce costs, increase efficiency, and mitigate risk. For more information visit www.ziaconsulting.com.
