CU Members Mortgage Announced New Service Guarantee and Realty Rebate Program to Enhance CUs Position in the Mortgage Arena

Alison Barksdale, Marketing Director
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With a refreshed commitment to home lending, CU Members Mortgage introduced CU Home Promise and CU Home Advantage at its National Mortgage Lending Conference.

DALLAS, TX, March 12, 2012 – Credit union mortgage services provider, CU Members Mortgage, launched a new service guarantee and real estate services program last week at its 15th National Mortgage Lending Conference (March 5-6, 2012) that marked its 30th anniversary serving credit unions nationwide.

Linda Clampitt, Senior Vice-President of CU Members Mortgage announced at the conference, “Our new real estate services program, CU Home Advantage, and our new service guarantee, CU Home Promise, is our commitment to our credit union partners to provide the very best in service for each and every member.”

CU Home Promise is a commitment by CU Members Mortgage for service excellence including educating members about the home loan process throughout their experience, providing value added benefits through the CU Home Advantage program, and a guaranteed time of close for direct lending partners in which CU Members Mortgage is processing the loan for the credit union.  The service guarantee is a promise to close the members’ loan within 40 days of receiving documentation or they receive a $500 credit towards their closing.

CU Home Advantage is a free real estate resource program where credit union members nationwide are connected with a Member Advocate who assists them with the purchase and/or sale of their home.  Members can receive a 20 percent rebate for their real estate agent’s fees.  The big difference about this program is the nationwide scope of participating real estate professionals and the service satisfaction ensured by a partnership with one of the country’s largest relocation management companies, Altair Global Relocation.  Member Advocates will ensure satisfaction throughout the purchase and/or sale of their home and then be referred back to the credit union for the home loan transaction.  The rebate is offered in all 50 states. Some state laws, however, prohibit real estate rebates in whole or by part.

“This program, or promise, is a ‘thank you’ from all of us at CU Members Mortgage to our credit union partners who have conducted business with us during our 30 years,” Clampitt stated to the lending conference attendees. “We look forward to kicking off this initiative and having all our partners positioned as top-tiered competitors in mortgage lending nationwide.”

Altair Global Relocation
Altair Global Relocation is an independent, full-service relocation management company offering a comprehensive selection of U.S. and international mobility solutions. Altair’s clients are some of the most recognized names in today’s global business community. Founded in 1989, Altair is the largest certified woman-owned relocation management company and one of the largest relocation management companies based in the United States. Altair services are coordinated from U.S. regional service centers in Plano, Texas; Shelton, Connecticut; Walnut Creek, California; and Minnetonka, Minnesota; and from our EMEA office in London. The global headquarters office is in Plano, Texas. Please go to for additional information about Altair Global Relocation and the services we provide

About CU Members Mortgage
Founded in 1982 as a division of Colonial Savings, Dallas-based CU Members Mortgage provides comprehensive mortgage services to more than 1,000 credit unions, CUSOs, and leagues nationwide. CU Members Mortgage originates more than $2 billion in FHA, VA, and conventional loans each year. With a portfolio of $14 billion, it is one of the largest servicers of mortgage loans in the United States. Advanced technology, including a dedicated website with an online mortgage application that delivers confirmation in minutes, makes CU Members Mortgage one of the industry’s leading resources for mortgage services. The company is privately held and has branches located nationwide. For more information, visit:

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