CU Members Mortgage, a division of Colonial Savings, F.A., is hosting a free webinar as part of their 2021 Educational Series entitled “Consumers are in Charge – Not You,” on Thursday, May 6, from 1 to 2 p.m. CT and will be hosted by Patrick Adams, St. Louis Community Credit Union Chief Strategic Officer. Adams will cover how the world and workplace will change post-pandemic, and will discuss innovation, member experience, collaboration and partnerships, social responsibility and corporate culture and their impact on your credit union.
Understanding what changes consumers expect post-pandemic and how your credit union needs to adapt are just a few of the takeaways Adams will review. Other objectives include:
- What matters most to consumers
- What strategies are needed for Credit Unions in a Post-Pandemic Period
- What gets in the way of effectively reaching consumers
- The new role of branches
- 3 key components to effectively use innovation
- What social responsibility means as we emerge from the pandemic
- What makes up a successful corporate culture
“The pandemic has changed the world in many ways and its impact on the credit union and mortgage industry is great,” said Steve Hewins, Senior Vice-President of CU Members Mortgage. “Patrick is one of our favorite industry speakers and has great insight on leadership and strategy for credit unions. We are eager to hear his take on where things are headed for credit unions in this post-pandemic world.”
Patrick Adams