CU Members Mortgage named Fannie Mae 2018 STAR™ Performer in General Servicing
DALLAS, TX (April 18, 2019) — Fannie Mae announced Colonial Savings, F.A., parent company of CU Members Mortgage, has again been named a Fannie Mae Servicer Total Achievement and Rewards™ (STAR™) Performer in General Servicing for 2018. Fannie Mae’s STAR Program recognizes those who have demonstrated best practices in a number of servicing categories including a review of relevant strategies to lead people, processes and performance in applicable metrics.
This award comes on the heels of launching Mortgage Services’ new state-of-the-art website that is designed to make it easier than ever for members to make a mortgage payment, access FAQs, schedule automatic payments and more.
“We are very proud to again be named a Fannie Mae STAR™ Performer,” said Tim Neer, SVP, Director of Loan Servicing. “We continue to be a top-tier mortgage servicer year after year. Being awarded this distinction helps to solidify the fact that we continue to make positive changes for customers.”
“We have been a service-first company since it was founded as Fort Worth Mortgage Corporation in 1952,” said J. David Motley, President. “We have continued to improve the customer experience, embracing the latest technology and other methods to ensure our customers receive the level of service they have come to expect over the last 67 plus years.”
J. David Motley, President
About CU Members Mortgage
Established in 1982 as a division of Colonial Savings, a federally chartered thrift, Dallas-based CU Members Mortgage provides comprehensive mortgage services to credit unions and CUSOs. CU Members Mortgage originates FHA, VA, Investment Property and conventional loans nationwide. With a portfolio of $24 billion, Colonial is one of the largest servicers of mortgage loans in the United States. The company is privately held and has offices located nationwide. For more information, visit www.cumembers.com.
