CU*Answers hosts “Business Continuity and Appendix J” instructional webinar

GRAND RAPIDS, MI (April 24, 2015) — On April 17, 2015, CU*Answers, a 100% credit union-owned CUSO, broadcasted a 60 minute web-based educational presentation for credit unions on building robust business continuity and disaster recovery programs. Topics covered in the presentation included steps to help credit unions effectively develop, implement and test their recovery plans in addition to the FFIEC’s recently published “Appendix J: Strengthening Resilience of Outsourced Technology Services.”

“Appendix J is broadening the scope of the vendor due-diligence process,” states Jim Lawrence, CBCP, Manager of Disaster Recovery and Business Resumption Services at CU*Answers. “It is imperative that senior management and board members are informed of their expanded role and responsibility for the oversight and management of each TSP (Technology Service Provider) relationship and the inherited risk they bring with them. Understanding the threats each vendor faces and their capacity to ensure the continuity of products and services the credit union depends on is key to minimizing the impact of disruptive events.”

As part of their commitment to their network of over 200 credit union clients, CU*Answers provides professional business continuity and information security services in addition to educational courses (classroom and web-based) on topics relevant to the needs and current events of the industry.

Additional information about the CU*Answers Business Continuity Program can be found at

About CU*Answers, Inc.

CU*Answers offers expertise in implementing technical solutions to operational needs, and is a leader in helping credit unions form strategic alliances and partnerships. CU*Answers provides a wide variety of services for credit unions including its flagship CU*BASE® processing system (online and in-house) and Internet development services featuring It’s Me 247 online and mobile banking. Additional services include web development, network design and security, and image check processing. Founded 40+ years ago, CU*Answers is a 100% credit union-owned cooperative CUSO providing services to credit unions representing over 1.7 million members and $15.7 billion in credit union assets. For more information, visit

More News