CUNA Member Experience, Sales & Service School coming to Boston in 2019
WASHINGTON, DC (November 27, 2018) — The dates and location are set for next year’s CUNA Member Experience, Sales & Service School, August 19-21 in Boston, MA, designed to provide attendees with forward-thinking insights to help enhance their service cultures.
“I found this school very beneficial. It’s eye-opening to compare your CU to others in various areas, from coaching to creating strategy and everything in between,” said Cristina Mancha, Sales & Service Supervisor at Randolph-Brooks FCU. “It’s very helpful to share ideas of what works and doesn’t work – huge networking opportunity.”
Attendees will learn:
- The influence of member experience on strategy development
- The keys to effectively mapping the member journey
- How to engage staff and reward performance
- Insights into using data to manage member experience
“An exceptional member experience influenced by having a well-trained and passionate staff,” said Carla Schrinner, implementation manager at CUNA. “This school gives credit union professionals the skills and resources to keep their services competitive, while also helping them build member and employee journeys with a lasting impact.”
To learn more and to register, visit cuna.org/memberexperience.
About CUNA
Credit Union National Association (CUNA) is the only national association that advocates on behalf of all of America’s credit unions, which are owned by 135 million consumer members. CUNA, along with its network of affiliated state credit union leagues, delivers unwavering advocacy, continuous professional growth and operational confidence to protect the best interests of all credit unions. For more information about CUNA, visit cuna.org. To find your nearest credit union, visit YourMoneyFurther.com.
