CU*NorthWest waives customer invoice fees in September

LIBERTY LAKE, WA (October 17, 2017) — As CU*NorthWest, a 100% credit union owned cooperative CUSO, closed its fiscal year 2017 (ending 9/30/17), the CU*NorthWest board and management team evaluated the net profits of the firm and authorized the waiving of multiple fees for all September customer invoices.

CEO Greg Smith stated: “CU*NorthWest remains committed to the cooperative principles on which it was founded and is happy to continue demonstrating the difference as evidenced in this cost reduction to all customers. The board is dedicated to prioritizing the health of the entire CUSO and not just to stockholders. They take their responsibilities to all customer/owners very seriously and weigh the distribution of our firm’s returns carefully each year. Whether it is investing in keeping costs low, purchasing services for clients, or reducing costs by waiving fees, the board and management team remain devoted to ‘walking the talk.’”

CU*NorthWest Board Chair Chuck Papenfus, CEO of Inland Valley FCU, added: “We are grateful for the continual spirit of partnership and collaboration that has made CU*NorthWest into the cooperative CUSO it is today. As we work to evolve our own businesses for the future, CU*NorthWest is also making those transformations.”

About CU*NorthWest

CU*NorthWest was founded in 2005 as a part of the network of credit unions and CUSO’s. It is a 100% credit union-owned cooperative CUSO located in Liberty Lake, Washington. CU*NorthWest offers a wide variety of services for credit unions including its flagship CU*BASE processing system (online and in-house) and Internet development services featuring the It’s Me 247 online and mobile banking. Additional services include web site development, network design and security, execution services, and a complete eDocument solution. CU*NorthWest provides expertise in implementing technical solutions to operational needs, and helps credit unions form strategic alliances and partnerships. For more information, visit


Greg Smith
President / CEO
866-922-7646, ext. 302 |

More News