GRAND RAPIDS, MI (January 30, 2014) -- Now that it has wrapped up assistance with the December 2013 Call Report, Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced that it has experienced an increased demand for 5300-related support services. The service, which is executed by members of the CUSO’s SRS (“Shared Resources and Staff”) business unit, provided assistance for twenty-four credit unions during the recent Call Report cycle, an increase of more than 300% over the same period a year ago.
Xtend President Scott Collins called the growth “significant” and “affirmation that mid-market credit unions would embrace taking even a few hours out of the quarterly reporting process.” Collins added, “The secret sauce to our Call Report service is really the core data processing software that each of these credit unions utilizes. The CU*BASE® software deployed by our partners and fellow CUSOs CU*Answers, CU*Northwest and CU*South makes our service much more effective. Since it is part of the core package, the credit unions don’t have to buy anything to implement the software, yet many engage the help our SRS experts because of our experience assisting dozens of their peers.”
Xtend’s service includes an initial configuration project and optional quarterly assistance. Collins concluded, “Credit unions of all sizes and complexities have engaged our team which tells me we are filling a very important niche for our customer-owners.”
About Xtend (www.xtendcu.com): Xtend, Inc. is a 100% credit union-owned CUSO formed in 2002 with headquarters in Grand Rapids, Michigan. Xtend provides a wide array of managerial, operational, marketing, technical planning and consulting services for credit unions of all sizes. In short, Xtend is an aggregation point for shared resources that allows credit unions to deliver products and services more cost-effectively. Their strategic offerings include bookkeeping services, member contact services, back-office mortgage services, partnered liquidity opportunities, shared branching, compliance monitoring, and insurance services. Xtend provides services for over 180 credit unions representing more than 925,000 members and $9.2B in assets. The CUSO is currently owned by 75 credit union partners.