CXFusion 2016: new speakers and sessions announced

Experts and practitioners gather at global customer experience conference in Las Vegas

SALT LAKE CITY, UT (February 17, 2016) — New speakers and sessions have been added to the agenda for CXFusion 2016, which draws customer experience (CX) professionals and business leaders from around the world to experience three days of innovation, education and networking. CXFusion takes place on April 25-27, 2016 at the Bellagio Hotel in Las Vegas, Nevada. Registration is open at and early bird discounts are available through February 19.

Following the theme of “Delivering the Promise of Customer Experience,” keynote speakers, industry analysts and customer experience professionals will provide attendees with insights and guidance on how to manage a customer experience program to achieve higher customer retention and increased financial gains.

Keynote speakers include R “Ray” Wang, principal analyst and founder, Constellation Research and David McCandless, influential author and information designer. Additional speakers include:

Charles Best, Founder & CEO,
Ana M. Brant, Director, Global Guest Experience & Innovation, Dorchester Collection
Adam Sant, Senior Director of User Experience, Dollar Shave Club
Bruce Temkin, Customer Experience Transformist & Managing Partner, Temkin Group
Joana van den Brink-Quintanilha, Senior Analyst, Forrester Research
Megan Burns, Vice President, Principal, Forrester Research
Carolyn Muise, VP Customer Experience, EMC
Ingrid Lindberg, CX Expert and Founder,
More than 500 participants from around the world are expected to attend CXFusion to discover new ideas, network with peers, and design new approaches to increase customer retention, conversion, and lifetime value. 56 Sessions, 12 interactive workshops, and a VoC certification program provide a wide variety of learning options. In addition, attendees will be offered an optional two-hour tour of Zappos, widely recognized as a customer-centric organization.

CXFusion is ideal for professionals working in customer experience, voice of the customer, service or support, operations, survey management, insight, market research, marketing, customer retention, customer intelligence, employee engagement, and human resources. MaritzCX, the creator and host of the CXFusion event, is the world’s largest provider of customer experience software and services.

CXFusion sponsors include West Monroe Partners, Maritz Motivation Solutions, CX Workout, Pinpoint Research, Survox, Critical Mix, Amazon Web Services and Smartronix. Association and media sponsors include CASRO, Greenbook and

About MaritzCX

MaritzCX™ software and services help organizations see, sense, and act on the experiences and desires of every customer to increase retention, conversion, and lifetime value. With an unmatched combination of customer experience (CX) software, research science, vertical market expertise, and managed program services, MaritzCX ingrains CX intelligence and action systems into the DNA of business operations and delivers the world’s broadest CX software and services business. For more information, visit


Xenia Moore

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