Flint, MI (December 10, 2025) |
MANTL, an Alkami solution team and leading provider of loan and deposit account opening technology, today announced that Financial Plus Credit Union (Financial Plus) has been named the winner of the Future Branches Innovator Award for “Most Effective Technology Implementation.” The recognition celebrates the credit union’s transformative implementation of MANTL’s omnichannel account opening platform, which has dramatically improved member experience, increased operational efficiency, and fueled sustainable deposit growth across all physical and digital banking channels.
Financial Plus was recognized for modernizing a fragmented, manual in-branch account opening process and replacing it with a seamless, consistent, and highly scalable solution. Mirroring the “resume anywhere” model made popular by consumer technology leaders, the new experience empowers members to start, pause, and complete applications across any banking channel, online, in-branch, or on mobile, while maintaining continuity and security. By digitizing processes across its 12-branch network, Financial Plus automated employee workflows, enabling staff to focus more of their time on deepening member relationships rather than manual tasks.
“There is a lot of hype around account opening, and our vision at Financial Plus was to automate critical processes to give our best resource, our incredible team, back to our members,” said Ryan Carley, senior vice president of retail delivery at Financial Plus Credit Union. “Having spent nearly 30 years in the banking industry, I have not witnessed a partner deliver the connection and partnership that MANTL has; it’s made all the difference in our ability to modernize, scale growth, and give our members the best experience possible.”
Since implementing MANTL, Financial Plus has delivered measurable, institution-wide improvements across speed, efficiency, and growth to include:
- Time Savings: Reduced in-branch account opening from 30 minutes to five minutes
- Process Efficiency: Cut the steps required to open an account in-branch from 100 to 15
- Operational Impact: Saved 279 full-time employee days on account opening, averaging 100 hours saved per month
- Technology Consolidation: 98% of retail accounts are now opened through MANTL
- Growth: Opened 12,000+ new member accounts and surpassed its 2025 deposit growth goal by mid-year, achieving 7% growth by July 2025
- Branch Deposit Growth: 78.6% of deposits raised in-branch, demonstrating how branch digitization fuels growth
- Younger Demographics Unlocked: Increased minor account openings by more than 23x in just five months
- Member Satisfaction: Net Promoter Score (NPS) increased from 64 to 69, with overall NPS rising year-over-year
“When we build our technology stack, we are looking for agile partners with like-minded visions for its services that will continue to move forward with us as we evolve,” said Jessica McNier, senior vice president and chief innovation officer at Financial Plus Credit Union. “We don’t even like to use the word ‘fintech’, because we choose partners that operate like an extension of our team. MANTL is a truly strategic partner to Financial Plus and helps us better serve our members, and our community.”
Building on this retail account opening success, Financial Plus is expanding its relationship with MANTL to deliver the same streamlined experience to business members.
“Financial Plus is a perfect example of how technology can supercharge teams. Their efficiency gains are extraordinary, but what inspires us most is how they’ve reinvested that time to elevate the human side of banking,” said Dan Milgrom, chief customer officer at MANTL. “By removing friction from account opening, they’ve empowered employees to build stronger relationships and deliver the kind of service that continues to set their credit union apart. We’re proud of this partnership, and excited to help Financial Plus continue to push the boundaries of innovation and member service.”
For more information on Financial Plus Credit Union, visit here. To read more about the outcomes Financial Plus has achieved with MANTL, visit here or watch this webinar on-demand.
To learn how MANTL can transform your onboarding and account opening process and empower your team, or to schedule a demo, visit here.
To learn more about Alkami’s Digital Sales & Service Platform, visit here.