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Five Canadian credit unions select OnBase by Hyland to automate business processes

As technology spends rise in Canadian markets, more financial institutions turn to content management for process automation

The Canadian market is seeing a rise in technology spending in order for organizations to stay competitive and increase service levels. Canadian credit unions, banks and lenders are investing in software and services, including enterprise content management (ECM), to address slow, outdated and paper-intensive procedures.

Five new Canadian credit unions have selected OnBase to eliminate paper, automate processes and increase member service, including:

  • Kootenay Savings Credit Unionin British Columbia has leveraged OnBase to deliver a fully automated solution for all retail lending processes including electronic signatures designed to streamline processes. The solution was designed for front line users and back office operations, providing convenience and enhanced service.
  • Credit Union Electronic Account Management Services Association (CEAMS) in Saskatchewan, a technology buying group of 44 member credit unions, will leverage OnBase to automate front-line transactions, streamline processes within its back office operations including AP, HR and consumer and commercial lending and assist with compliance requirements. Under the CEAMS umbrella, two additional Saskatchewan credit unions have selected OnBase to replace their legacy ECM systems.
  • Synergy Credit Union
  • Cornerstone Credit Union Financial Group Ltd.
  • Affinity Credit Union, leveraging their relationship with CEAMS, has implemented OnBase replacing three existing ECM systems to reduce costs. Affinity expects to collaborate extensively with the CEAMS group, as well as other Canadian Credit Unions using OnBase.

“We’re seeing an upward trend within the Canadian market, especially among credit unions, because they are placing a higher priority on evolving outdated processes and eliminating paper,” said Michelle Harbinak Shapiro, industry marketing manager at Hyland, creator of OnBase. “More organizations are seeking solutions that will support competitive business over the long run. They’re turning to ECM because of its flexibility to solve their immediate issues and expand for future growth.”

For more information about the benefits of OnBase for credit unions visit OnBase.com/FinancialServices.

OnBase by Hyland

For more than 25 years Hyland, creator of OnBase has been a dedicated resource for the financial services industry providing enterprise content management (ECM) solutions to help banks, credit unions and lenders better manage the content that surrounds their processes. Because its first customer was a community bank, Hyland understands the needs and goals financial institutions have to stay competitive. ...

Its flagship product, OnBase, connects people to the documents, data and processes they need to make more informed decisions. Employee productivity increases because they spend less time searching for paper and dedicate more time to providing quality service to their customers and members.

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