FMSI releases study focusing on branch workforce utilization

ATLANTA, GA (December 16, 2016) — FMSI today released its 2016 Workforce Utilization Study, including a compilation of staff utilization metrics from over a thousand financial institution branches across North America.

“In a hyper-competitive environment made even more challenging by continued economic uncertainty, efficient branch staffing is crucial,” says Chad Davis, SVP of Marketing of FMSI. “With the data and analysis from this study, executive management teams will have a guide to help them meet account holder expectations for prompt, professional service without excessive idle time—setting themselves apart in the marketplace, both in terms of quality of service and financial performance.”

This white paper presents key findings around retail branch banking workforce utilization, including:

  • See front-line staff workforce utilization percentage averages
  • Learn how to better track, measure, identify, and redirect undesired staff downtime
  • Compare/validate the effectiveness of your current branch staff scheduling practices

“Our 2016 Workforce Utilization study has detailed branch staff utilization data that you can’t get anywhere else,” Davis adds. “Many financial institutions have enormous potential to increase staff productivity and branch service by better capturing, measuring and managing their workforce utilization.”

Copies of the FMSI 2016 Workforce Utilization Study are available to the media upon request, and the information contained in the study may be used freely in articles provided credit is given for its source.

The complimentary study is available to download here.

About FMSI – A Kronos Company

Located in Atlanta, GA and established in 1990, FMSI provides easy-to-use, yet sophisticated, software-as-a-service solutions, including: Omnix Staff Scheduler™, Omnix Interactive Dashboard™, Omnix Performance Analytics™, and Omnix Lobby Tracker™. FMSI’s smart scheduling application gives banks and credit unions the ability to optimally schedule their team throughout the branch network and to manage staff through easy to read color graphics, online interactive dashboards, and succinct management reports. FMSI provides performance management information exclusively to financial institutions of all sizes, including a workforce optimization comparative data benchmarking report that allows clients to see where they rank amongst their industry peers. Visit the company's website at or call 877.887.3022 to schedule a complimentary online demonstration of any of our products. You can also quickly estimate your savings with FMSI’s Efficiency Calculator at


Chad Davis
Senior Vice President of Marketing

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