Greylock announces promotions

PITTSFIELD, MA (February 15, 2017) — Greylock Federal Credit Union (GFCU) has announced the promotions of Brad J. Felix to Assistant Vice President, Business Banking Officer and Mark Kaley to Member Service Contact Center Manager.

Felix has served in the Business Banking department since 2008. In his new role, he will be responsible for helping Credit Union Members with business loans and other financial products and services. Kaley was previously Contact Center Supervisor, helping oversee 70% of all incoming calls and contacts to the credit union, including all internet banking inquiries.

“This is a well-deserved promotion for Brad,” said Jodi Rathbun-Briggs, Greylock Federal Senior Vice President/Chief Lending Officer. “His hard work and excellent service skills have helped the Business Banking department develop strong partnerships with our customers and advance the Credit Union’s vision of helping our community to thrive. We congratulate Brad on his promotion.”

“Mark’s well-deserved promotion recognizes his continued leadership of the Contact Center and dedication to the member experience,” said John L. Bissell, Greylock Federal President/CEO. “Mark’s steady supervision has resulted in continuing high levels of service even as our Contact Center sees significant increases in Member call volume as new products are released and our member base expands.”

Brad Felix, Assistant Vice President, Business Banking Officer

After graduating from MCLA in 2006 with a bachelor’s degree in business administration, Felix worked in Loan Services at Greylock for one year, and then moved to Business Banking. He is a 2012 graduate of Berkshire Leadership Program, and a 2013 recipient of the Berkshire Trendsetter award as a Young Professional Making a Difference. Felix was honored with Greylock’s Bee’s Prendergast award for exemplary service in 2014. He is a former Chair of the Berkshire Young Professionals and has been Chair of the logistics committee for the Northern Berkshire Relay for Life for 8 years. Felix also volunteers as a member of the Pittsfield Rotary Foundation.

Mark Kaley Member Service Contact Center Manager

Kaley joined Greylock in the Contact Center in 2008. He is a volunteer coach with the Dalton C.R.A. as well as a member of the town’s Baseball Board. He also serves as a member of the Robert “Boog” Powell memorial committee which raises money for the youth of Dalton. Kaley was Greylock’s co-chair for their 2016 internal United Way Campaign and a campaign executive for the United Way during their 2012 Work Place campaign. He currently officiates high school soccer and basketball in Berkshire County. Kaley, a native of Dalton, resides there with his wife Nichole and two children, Timothy and Samantha.

Greylock Federal Credit Union (GFCU) has announced the promotion of Brad J. Felix to Assistant Vice President, Business Banking Officer.

Greylock Federal Credit Union (GFCU) has announced the promotion of Mark Kaley to Member Service Contact Center Manager.

About Greylock Federal Credit Union

Greylock Federal Credit Union’s vision is to be the face of financial equity and inclusion in the communities we serve by offering personal and business accounts; mobile, online, and phone access to your finances; free financial education for the entire community; unique lending products to suit the specific needs of our Members; investment services through Greylock Investment Group; and insurance products through Greylock Insurance Agency.

Its more than 99,100 members wholly own Greylock and offers full-service branches in Pittsfield, Great Barrington, Lee, Adams, North Adams, Williamstown, Lanesborough, and Lenox, Massachusetts, and Greenport/Hudson, NY. Greylock has a Low-Income Designation (LID) from the NCUA and certification by the US Treasury Department’s Community Development Financial Institutions (CDFI) Fund allowing the Credit Union to offer expanded services to low- and moderate-income families. More information is available at Insured by NCUA.


Greylock’s family of businesses include:

With six locations in Berkshire County and one in Westfield, MA, Greylock Insurance Agency handles commercial and personal lines, including auto, homeowner’s, life, disability, and long-term care insurance, all forms of bonding, and 24/7 claims service.

Greylock Investment Group offers access to a full array of services, including financial planning, retirement planning, investment management, mutual funds, annuities, and portfolio management.

Greylock Technology Group provides programming and IT consulting for financial institutions.


Rhonda Serre

Greylock Federal Credit Union

Corporate Communications Director


More News