Press

LAFCU’s virtual assistant “Angie” now available

GLENDALE, CA (February 2, 2024) — On January 25, 2024, Los Angeles Federal Credit Union began to enhance the web and phone experience for our members with the debut of Angie, our 24/7 virtual assistant. She has been programmed to answer many frequently asked questions and conduct transactions.

Members can chat with Angie from our website and speak with her when calling us:

• To chat, visit our website, click the Angie avatar on the lower right of any page, then type your questions in the chat window & get rapid replies. In the mobile app & online banking, click the chat bubble icon near the top of the screen.

• To speak with her, call (877) 695-2328, then Angie will answer your spoken questions and help you conduct simple transactions on your LAFCU accounts.

Angie will connect you with a live representative when needed or requested, during business hours.

This virtual assistant joins a growing list of ways you can choose to communicate with us including texting, email, postal mail, phone calls, live chat, secure message, and visiting us in person at a branch.

About LAFCU (CA)

LAFCU was founded in 1936 by 13 Los Angeles City Employees to give fellow employees a safe, low-cost, and convenient source to borrow and save money during the height of the Great Depression. They gathered $65 to form the “Los Angeles City Employees Federal Credit Union.” In 1987, the name changed to Los Angeles Federal Credit Union to reflect a growing field of membership, which started to include immediate family members of City employees and individuals who lived in the same household as a current member. In 2006 LAFCU expanded its field again to include residents living in most counties of Southern California by establishing the Los Angeles Charitable Association, Inc. (LACA). LACA is a 501(c)3 nonprofit charity that donates and supports charities in the greater L.A. area that since 2006, has donated over $500,000 to those charities.

Now, 85 years after its initial deposit of $65, LAFCU manages $1.2 billion in assets, has 71,000 members, staffs seven branches, and its members can access a nationwide network of 30,000 CO-OP ATMs and 5,000 shared branches.

Anyone living in most counties of Southern California can join LAFCU and take advantage of its financial services. For details, visit www.LAFCU.org, call (877) MY LAFCU (695-2328), or visit a branch.