CHICAGO, IL and SAN MATEO, CA (November 7, 2014) -- The Loyalty Live Conference will be held March 4-5, 2015 at the Arizona Grand Resort in Phoenix and will offer credit unions an opportunity to explore the latest best practices in Voice of the Member programs to drive financial growth and deepen member relationships.
Loyalty Live is dedicated to exploring the art and science around listening to the Voice of the Member, leveraging Net Promoter Score® (NPS) methodology. The leader of customer experience management programs for Lands’ End, Coldwell Banker, Allstate, Microsoft, and Mazda and the author of Chief Customer Officer and I Love You More than My Dog, Jeanne Bliss, will deliver the keynote presentation.
Credit union professionals will also have the opportunity to network with their peers to learn what is proving most successful in others programs. Executive level sponsors (CEOs, COOs, VPs) and Voice of the Member program managers are encouraged to attend this event.
Early bird registration ends on December 31, 2014 and Member Loyalty Group clients will enjoy an additional discount.
The conference is being hosted by Member Loyalty Group, the CUSO founded to help credit unions develop organization-wide programs to capture, analyze and act on member feedback, and its partner company Satmetrix®, the leading global provider of cloud-based solutions for managing and improving overall customer experience.
“Listening to your members is absolutely critical to the long-term financial success of your credit union,” said Michelle Bloedorn, CEO of Member Loyalty Group. “The Loyalty Live conference is truly one of a kind and will provide actionable insights that you can use to improve your Voice of the Member program and drive growth.”
"Credit unions were some of the earliest adopters of the Net Promoter discipline. Satmetrix is privileged to be a platinum sponsor of Loyalty Live, a conference that will foster continued success for credit unions' Voice of the Member programs," said Denise Wymore, Senior Director, Net Promoter Network for Satmetrix.
About Member Loyalty Group
Member Loyalty Group is a CUSO formed by leading credit unions in 2008 to develop a common member loyalty benchmark for the credit union industry and is the 2012 winner of NACUSO’s Collaboration & Innovation Award. The CUSO has an exclusive relationship with Satmetrix, the Net Promoter® company, to provide credit unions with the most effective tools for managing a Net Promoter® program to collect and act on member feedback that increases loyalty, growth and retention. Member Loyalty Group serves 65 credit unions, many of which are over $1 billion in assets, across the country. For more information visit www.memberloyaltygroup.com
About Satmetrix
Satmetrix is the leading global provider of cloud-based solutions for managing and improving overall customer experience. As co-developer of the Net Promoter® methodology, along with Bain & Company, Satmetrix combines unrivaled NPS expertise with a powerful, yet cost-effective SaaS-based software solution to provide continuous, actionable, 360 degree customer insights. Leading organizations, large and small, use Satmetrix solutions to drive customer retention, improve customer affinity and maximize positive word-of-mouth to deliver overall improvements in customer lifetime value. With more than 1,000 deployments in 40+ languages, Satmetrix provides a holistic view of the customer experience and the necessary expertise to help accelerate customer experience program success. Learn more at www.satmetrix.com .