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Maps Credit Union partners with PSCU for debit and credit processing support

Credit union cites CUSO’s focus on member experience as driving force behind selection

ST. PETERSBURG, FL (June 25, 2019)PSCU, the nation’s premier payments credit union service organization (CUSO), has announced that Maps Credit Union (Salem, Ore.) has joined the cooperative as its newest Owner. PSCU will provide Maps with debit and credit processing services and support for the credit union’s nearly 65,000 members.

Founded in 1935 and currently holding $798 million in assets, Maps selected PSCU following a comprehensive review process. In the midst of digital transformation, the credit union was seeking a partner that was focused on the member experience, with an understanding of how the member experience impacts credit union operations. Maps wanted to transform the way it approaches the member experience and PSCU’s commitment to growing member engagement and interaction will enable the credit union to do just that. It was also looking for a CUSO that placed a strong emphasis on business intelligence and fraud mitigation capabilities, both of which it found in PSCU’s robust solutions.

“During our review process, it became clear that unparalleled member experience is clearly part of PSCU’s DNA,” said Shane Saunders, Chief Experience Officer of Maps. “PSCU is focused on credit unions and their members—from a clear vision of the role of technology to a commitment to training its employees about the credit union difference and a long-term strategy for how credit unions can compete and succeed. We look forward to a strong and beneficial partnership that will provide our members with quality support and services for years to come.”

In April 2019, PSCU successfully converted the credit union’s debit processing services, which impacted nearly 75% of Maps Credit Union’s members—or 48,000 members.

“We were extremely impressed with the ease of the debit conversion,” added Saunders. “In particular, our employees have loved the staff-facing portal in PSCU’s QuickAssist tool that allows us to access member information both quickly and efficiently.”

Credit processing services will be converted in August and will better support 25,000 members.

“PSCU and Maps’ shared focus on the member experience makes this an ideal partnership,” said Scott Wagner, EVP and Chief Revenue Officer of PSCU. “We are pleased to welcome Maps to the PSCU family and are eager to work together to provide their members with the unparalleled member experience and technological innovations that our other Owner credit unions’ members have come to know and expect from the nation’s premier payments CUSO.”


About PSCU

PSCU/Co-op Solutions is the nation’s premier payments credit union service organization (CUSO) and an integrated financial technology solutions provider. With over four decades of industry experience and a commitment to service excellence and innovation, the company serves more than 4,000 financial institutions throughout North America. PSCU/Co-op Solutions leverages its expertise and resources on behalf of credit unions and their members, offering an end-to-end product portfolio that includes payment processing, fraud and risk management, data and analytics, digital banking, instant payments, strategic consulting, collections, ATM and POS networks, shared branching and 24/7/365 member support via its contact centers. For more information, visit pscu.com and coop.org.

Contacts

Bill Prichard, APR, Director, Public Relations
PSCU/Co-op Solutions
(909) 532-9416 or Bill.Prichard@coop.org

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