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Members Ask And SECU Extends Business Day Cutoff

CONTACT:
Leigh Brady, Senior Vice President
Education Services, SECU
919-807-8344, fax: 919-807-8348
E-mail: leigh.brady@ncsecu.org

At the request of members, State Employees’ Credit Union (SECU) has extended its official business day cutoff from 2 pm to 5:30 pm in all branches.  The business day is also extended for SECU’s online Member Access and Mobile Access services, as well as its ASK-SECU Voice Response phone system.   The new 5:30 pm cutoff gives members more opportunity in the day to have transactions completed for same-day credit.

Jennifer Hamrick, SVP of SECU’s Support Services department says, “SECU certainly recognizes the value of our members’ time and we are continually looking to enhance and improve the convenience of our service offerings.  The extended business day is another way the Credit Union can add value and alleviate a member’s need to rush to the branch by 2 pm.  Credit Union personnel have done an excellent job on the processing end and members seem very pleased with the results.”

The business day extension also paves the way for future services that are in the works, including “Another Chance” – an upcoming program being designed to help offset potential Non-Sufficient Funds (NSF) fees or overdrafts.  SECU also recently launched NSF Free Days and Two-Way Text Messaging and Alerts to help combat such issues.

Hamrick adds, “Although enhancements such as the extended business day and alerts sound rather small in the big scheme of things, these services can make a big difference to a member who has made a minor check balancing error, which could result in numerous fees and charges.  Our goal is to keep money in members’ pockets and these services are ways to help accomplish that goal!”

 

About SECU

SECU is a non-profit financial cooperative owned by its members.  SECU has been providing the employees of the State of North Carolina and their families with consumer financial services for more than 70 years.  Currently serving nearly 1.6 million members, SECU provides services through 230 branch offices, over 1,000 ATMs, 24/7 call centers and a website—www.ncsecu.org.


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