Northeast Credit Union recently upgraded its new HappyOrNot Touch member satisfaction terminals to all of its 20 branch locations throughout Maine and New Hampshire. The upgrade follows 3 years of using the HappyOrNot standard terminals.
The new HappyOrNot Touch model is a 3-tier, tablet-based version that enables members to enter detailed comments while at the branch office. The terminals also provide follow-up categories to personalize the responses, such as “Wait times”, “Employee professionalism”, “Loan rates”, etc. for the member to choose from as part of the feedback process.
“The detailed feedback we are receiving from our members via the new HappyOrNot Touch models help us provide exceptional service to our members.” , says Andrea Pruna NECU’s Senior Vice President, Chief Marketing & Retail Officer. “This is a great addition to the many points of feedback we are gathering on the topic.”
The Touch model is polled every few minutes which makes member input available to NECU’s execs and branch managers almost immediately via the HappyOrNot’s Internet and Mobile Reporting portals. Additionally, an NECU administrator can change the questions and categories within minutes at all 20 branch offices via the Internet.
Northeast Credit Union opted for HappyOrNot’s custom branding option which enabled artwork that the credit union designed to be displayed on the terminal. “We were looking for ways to provide artwork and messaging within our branch offices, and the custom branding option was an inexpensive way to accomplish this” says Pruna.
The HappyOrNot terminals are supplied and supported by DoublePort, LLC, and authorized HappyOrNot partner and reseller that sells to financial institutions across North America.
HappyOrNot Northeast Terminal.