MSUFCU earns Visa® Global Service Quality Performance Award

EAST LANSING, MI (January 8, 2019) — Visa® has awarded MSU Federal Credit Union (MSUFCU) one of its prestigious Visa Global Service Quality Performance Awards based on the Credit Union’s exceptional results in its authorization approval rate for consumer credit.

Throughout this award program’s history, Visa has recognized its most exceptional clients for their consistent, superior operating performance in areas directly affecting Visa cardholders and merchants. More than ever, exceptional service quality is essential, particularly in card operations, where the focus on members using Visa payment service, supported by efficient workflows, continues to set MSUFCU apart from its peers.

“This recognition from Visa is a tribute to the exceptional performance of our team,” said Deidre Davis, MSUFCU’s Chief Marketing Officer.  “We are committed to providing accurate and efficient processes so that our members consistently receive access to credit in a timely manner. We are honored to receive this award; it underscores our commitment to fulfilling our mission of helping members achieve their dreams.”

In 1992, Visa instituted the Visa Global Service Quality Performance Awards program to recognize clients demonstrating exceptional card operations processing within the U.S. region.

About Michigan State University Federal Credit Union (MSUFCU)

Founded in 1937, MSUFCU has a national reputation for excellence and has received several top industry and workplace awards, including being named a Best Credit Union to Work For® by American Banker for the sixth year, a Top Workplace by the Detroit Free Press for 13 consecutive years, and a National Best and Brightest Companies to Work For® winner for seven consecutive years. MSUFCU has also been certified as a Great Place to Work® for 10 consecutive years and has been recognized by the Credit Union National Association, earning first place for the people-helping-people philosophy Louise Herring Award. The Credit Union operates an award-winning, wholly owned credit union service organization, Reseda Group; along with digital financial platforms AlumniFi and Collegiate; trade name Oakland University Credit Union; and its foundation, the Desk Drawer Fund. MSUFCU is headquartered in East Lansing, Michigan; and has 24 branches; over 350,000 members; $7.61 billion in assets; and more than 1,100 employees. For more information, visit


Allison Horn
VP of Executive Communication and Legislative Affairs
517-333-2424, ext. 2401

More News