MADISON, WI (October 29, 2015) — A new white paper from the CUNA Operations Sales & Service Council, “The Role of the Branch Manager in the Branch of the Future,” discusses how traditional branches are under pressure to provide outstanding service to members through both the digital and physical experience.
In the midst of this transformation, the role of the traditional branch manager is also changing—and will play a pivotal role in implementing the new strategies that help the branch and the credit union succeed.
The white paper discusses four models for branch transformation, including 1) the cashless branch, 2) ATM pods, 3) interactive teller machines, and 4) the hybrid branch, and how the branch manager’s role changes with each model.
CUNA Council members are eligible to receive complimentary copies of these, and hundreds of other white papers.
The papers are available online in the white paper section of www.cunacouncils.org.
Councils is a member-led, collaborative community of credit union leaders providing vibrant peer interaction, new ideas and innovation to foster professional development for executives while advocating for the overall success of the credit union movement. There are eight Councils with a network of more than 8,500 credit union professionals. For more information, visit cunacouncils.org.
Cresonia Wong
(978) 727-6377
cresonia@teakmedia.com
