New interactive tellers make automated banking personal

KALAMAZOO, MI (April 6, 2016) — When Consumers Credit Union unveiled four new Interactive Tellers some described using the machines “like banking with FaceTime.” The Interactive Tellers, located at Consumers new office at Corner@Drake in Kalamazoo, combine the best of ATMs with personalized service via two-way video. When you walk into the office the first thing you will feel is personal attention. Members are greeted with a smile and are personally assisted with their needs and transactions.

“The Interactive Tellers enable members to see and talk with a teller by video link,” said Scott Sylvester, chief operations officer. “At the touch of a screen an employee at our Member Service Center responds. The teller sees the member and the member sees the teller in real time. This technology with a truly personal touch makes banking more convenient for our members, allowing us to extend drive-thru hours at our Drake office until 7:00 p.m. Monday through Friday and until 1:00 p.m. on Saturdays.”

Members who use Interactive Tellers in the lobby or drive-thru lanes receive live two-way concierge video assistance for basic transactions such as deposits and withdrawals, and transactions that are too complex for an ATM, including:

  • Cash advances
  • Currency exchange
  • Loan payments
  • Transaction research
  • Receipts with deposited check images

Plus, members can get immediate answers to account-related questions.

Interactive Tellers make it possible for Consumers to expand service hours and deliver on its promise to make it easy for members to bank how they want, when they want.

The new, full-service retail office at Corner@Drake with 6,082 square feet is a regional hub serving West Michigan, providing expertise in mortgage lending, investment services, business loans and small business services. Partners for project include, AVB Commercial Construction and Bosch Architecture.


About Consumers Credit Union

Headquartered in Kalamazoo, Michigan, Consumers Credit Union is a full-service financial institution and a leader in digital banking  technology, mortgages and business lending. Consumers has more than $2 billion in assets and has averaged 18 percent annual  growth for more than 35 years. Locally owned since 1951, Consumers serves more than 133,000 individuals and businesses through  27 offices located in Kalamazoo, Battle Creek, Grand Rapids, Coldwater, Lansing and up the Lakeshore, with member access to  30,000+ free CO-OP Network ATMs nationwide. For details, visit Editors, please refer to Consumers Credit Union  in short as Consumers, rather than CCU. Thank you!


Lynne Jarman-Johnson, Chief Marketing Officer 

269.345.7804, ext. 1753

More News