PLANO, TX (May 13, 2025) |
Taking a proactive step to protect members from growing fraud risks, Oregon State Credit Union has partnered with Illuma, the leading provider of voice authentication and fraud prevention solutions for financial institutions, to deploy IllumaSHIELD™ voice authentication technology. This cutting-edge solution enhances identity verification in contact centers, dramatically reducing the risk of fraud and improving the member experience.
IllumaSHIELD™ leverages passive voice biometrics to authenticate account holders seamlessly and securely during contact center interactions. Unlike traditional knowledge-based verification methods, voice authentication verifies members in just a few seconds using the unique characteristics of their voice—eliminating the need for personal questions that can be compromised or spoofed.
“Oregon State Credit Union is proud to announce a new partnership with Illuma Labs, a leading innovator in fraud prevention and member security,” said Jim Gibson, Chief Operations Officer at Oregon State Credit Union. “This collaboration underscores our commitment to providing a seamless and secure experience for our members while optimizing efficiency for our team.
By integrating Illuma Labs’ advanced security solutions, we are enhancing fraud detection and identity protection, ensuring that our members can interact with confidence and peace of mind. This partnership aligns with our ongoing dedication to delivering cutting-edge financial security while streamlining operations for both our credit union and the community we serve.”
By implementing IllumaSHIELD™, Oregon State Credit Union is:
- Reducing fraud risk by using proprietary AudioPrint™ technology that is nearly impossible to replicate.
- Improving efficiency with faster member verification—typically over 87% reduction in verification time.
- Enhancing member satisfaction by removing intrusive security questions and minimizing wait times.
“We’re thrilled to support Oregon State Credit Union in delivering secure and frictionless experiences for their members,” said Milind Borkar, CEO and Founder of Illuma. “Our shared vision of using advanced, member-centric technology to fight fraud is helping financial institutions across the country stay ahead of cyber threats.”
Oregon State Credit Union joins a growing list of forward-thinking financial institutions adopting IllumaSHIELD™ to protect account holders and streamline service operations. As cybercrime continues to evolve, partnerships like this ensure institutions are proactively defending against fraud while elevating trust and service quality.