Peoples Advantage Federal Credit Union has successfully implemented the Episys® core processing system hosted by Member Driven Technologies (MDT), a CUSO that provides a private cloud alternative for core processing and IT needs. MDT hosts the Episys core from Symitar®, an industry-leading provider of technology solutions for credit unions of all sizes, as well as multiple complementary solutions.
Petersburg, Virginia-based Peoples Advantage FCU is committed to providing the underserved, unbanked and no credit population with better, easier access to financial services and guidance. The credit union decided to implement MDT to drive efficiencies and provide a more robust experience to members. Patsy Smith, president and CEO of the credit union, stated, “With MDT, we are increasing productivity across the institution; the system’s automation streamlines processes and allows us to accomplish more with our existing resources. Plus, we are now able to deliver a more modern, intuitive member experience, which is a strategic imperative today.”
Peoples Advantage FCU’s conversion was initially planned to be completed onsite, but the team had to quickly switch gears to a virtual conversion because of the COVID-19 pandemic. Even though the physical separation presented unexpected obstacles, the credit union, MDT and Jack Henrysm came together to execute a successful, timely migration.
Smith added, “The team’s enthusiasm, dedication and teamwork were unrivaled throughout a very challenging situation. MDT and Jack Henry stepped up to the plate, working very strategically and closely with us throughout the process and embracing open dialogue and quick adjustments to ensure success. Now, we have a robust, open core that delivers a much-improved experience for our members and employees and positions us favorably for the future.”
“Savvy institutions like Peoples Advantage FCU understand that their technology strategy directly impacts operational efficiencies as well as the member experience,” said Larry Nichols, CEO and president of MDT. “Through our partnership, the credit union can now streamline processes, reduce time spent on tedious manual tasks and more quickly deliver the sophisticated features and functionality today’s members expect.”