Polish & Slavic Federal Credit Union expands relationship with PSCU to include credit card processing
ST. PETERSBURG, FL (June 2, 2016) — Polish & Slavic Federal Credit Union (PSFCU), based in Fairfield, N.J., with more than $1.7 billion in assets, is partnering with PSCU for credit card processing. PSFCU converted more than 23,000 credit card accounts to PSCU in February of this year as it seeks to revamp and grow its credit card program.
“We recognized that in order to fully grasp the growth potential in PSFCU’s credit card portfolio, we needed a change,” said Edyta Martula, Senior Vice President/Head of Retail Strategy for PSFCU. “The first step for us was identifying a strategic partner that would support our core values while helping us remain relevant and competitive in the market, and most importantly work with us diligently toward enhancing member satisfaction.”
The credit union went through an extensive evaluation process that focused on finding a credit card processor that offers innovative solutions, integrates with their core system, drives efficiency, and has a proven track record of strong controls in the areas of compliance and security. At the end of the process, PSFCU made the decision to bring its credit card business to PSCU.
“PSFCU has been a bill payment member with us since 2004,” said Chuck Fagan, PSCU’s President and CEO. “We are pleased that the Credit Union team has entrusted us as the right partner to now help them grow their credit card portfolio. We plan to work diligently to ensure their members have an unparalleled experience at every touch point.”
Another factor in the credit union’s decision was the benefit of joining a CUSO. “In addition to the financial considerations, we feel that being a member of a CUSO gives us a much greater platform to be heard, to be included in the planning process, and to work together toward a successful future,” added Martula.
While PSFCU’s staff is learning the new system, PSCU’s support team has been instrumental in making the conversion process as seamless as possible. According to Martula, “There is a uniform level of professionalism and excellence presented across all PSCU teams, from sales and marketing, to the conversion and now support team, the combination of which resulted in a successful transition.”
PSFCU and PSCU are already in collaboration to launch their first marketing campaign to stimulate credit card growth.
PSCU, the nation’s premier payments CUSO and an integrated financial technology solutions provider, supports the success of more than 2,400 financial institutions and processes nearly 7.7 billion transactions annually. Committed to service excellence and focused on continuous innovation, PSCU’s payment processing, fraud and risk management, data and analytics, digital banking, strategic consulting and real-time payments platforms, along with 24/7/365 member support via its contact centers, help deliver personalized, connected experiences. The origin of PSCU’s model is collaboration and scale, and the company has leveraged its influence on behalf of credit unions and their members for more than 45 years. Today, PSCU provides an end-to-end, competitive advantage that enables credit unions to securely grow and meet evolving consumer demands. For more information, visit pscu.com.
About Polish & Slavic Federal Credit Union (PSFCU)
Originally established in 1976, Polish & Slavic Federal Credit Union now has 16 branches in New York, New Jersey and Illinois serving 87,000 members and over $1.7 billion dollars in assets. Based in Fairfield, New Jersey, PSFCU is currently the largest ethnic credit union in the United States. For more information, visit PSFCU.com.