Press
ProfitStars Introduces Gladiator Managed IT Services
Service supports information technology departments to help ensure optimal performance and availability of critical IT infrastructures
MONETT, MO (February 26, 2013) – Jack Henry & Associates, Inc. (NASDAQ: JKHY) is a leading provider of technology solutions and payment processing services primarily for the financial services industry. Its ProfitStars® division today introduced Gladiator Managed IT Services™.
Gladiator Managed IT Services provides a dedicated team to optimize, manage, and maintain sophisticated, integrated multi-vendor and multi-platform information technology (IT) environments. These services will monitor and report on critical components that include physical and virtual environments as well as common applications and networking infrastructure equipment. Some examples of the scope of service provided include vulnerability remediation, patch and upgrade management, malware cleanup and removal, and recovery testing. The services also provide access to real-time dashboards that display the health of the IT infrastructure.
William N. Ashley , vice president and CIO of United Mississippi Bank, stated, “Our bank was very fortunate to be chosen as a beta bank for Gladiator Managed IT Services. During the setup/testing phase, the team pinpointed a number of areas that needed attention and proactively made corrections. There was no disruption of services and they kept us informed of all changes along the way. The Gladiator staff is an exceptional, dedicated, and very talented group of engineers that integrated well with our technical staff. When it comes to proactive network management, I would challenge anyone to find a better solution.”
Gladiator Managed IT Services targets the most critical components of IT networks, identifying and fixing infrastructure issues before they can have a negative impact on business. The resulting improved infrastructure helps increase network availability and mitigates downtime. In addition, Gladiator Managed IT Services provides extended services for clients that leverage otherJack Henry & Associates solutions, monitoring and supporting applications such as the 4|sight™ check imaging platform and Synergy™ enterprise content management solution.
Matt Riley , group president of Gladiator, said, “Effectively maintaining and supporting today’s technology can be a daunting task. Financial institutions have staffs dedicated to managing mission critical IT functions, but often times they are in the weeds dealing with day-to-day issues which inhibit them from thinking strategically and seeing the big picture. Now, our clients have a trusted partner to lean on for IT support. Gladiator Managed IT Services enables IT staff to focus on their strategic initiatives by relieving them of the day-to-day responsibilities of monitoring and supporting their critical IT infrastructure.”
ProfitStars’ Gladiator Technology provides value as a strategic advisor to more than 850 financial institutions. Gladiator’s comprehensive portfolio of solutions include IT regulatory compliance services, managed security services, networking and communications services, and IT management services which all work in sync to help meet the expanding technology and risk mitigation needs of today’s financial institutions. Additional information on Gladiator Managed IT Services will be available at ProfitStars’ annual PEC Educational Conference and Technology Showcase in March.
About ProfitStars
As a diverse, global division of Jack Henry & Associates, ProfitStars combines JHA’s solid technology background with the latest breakthroughs in five performance-boosting solution groups – financial performance, imaging and payments processing, information security and risk management, retail delivery, and online and mobile. Explore the power of ProfitStars-enhanced performance at www.profitstars.com.