CUSO increases financial return to Owners with annual capital credit and patronage dividend
ST. PETERSBURG, FL (January 8, 2019) — The nation’s premier payments CUSO has announced its patronage dividend for the 2018 fiscal year. As a result of PSCU’s financial strength, Owners earned a $24.2 million dividend of which 25 percent was an immediate cash distribution. PSCU also paid an additional $8.5 million of previously issued equities to bring the total cash payment to $14.6 million. Since becoming a cooperative in 1994, PSCU has distributed $514.3 million in patronage dividends, nearly 50 percent of which has already been paid in cash.
“Over the past year, we continued to make strategic investments in proprietary and advanced tools to enhance offerings to our Owners to position them for success in an ever-evolving payments landscape,” said Chuck Fagan, PSCU President and CEO. “We are proud to deliver best-in-class payments solutions, services and growth strategies that give our credit unions a competitive advantage and enable them to better serve their members’ needs in the channels they choose. We look forward to serving as an extension of our Owners’ teams in the New Year and for years to come.”
Highlights from the past fiscal year include:
Launch of a leading-edge digital banking platform, Lumin Digital, to drive engagement and personalization
Deployment of new market-leading fraud solutions including Pindrop (cardholder voice authentication), Linked Analysis, expanded Alerts and Controls and dedicated fraud analysts to stop over $210 million in fraud and enhance the security of credit union and member data
Delivery of a user-friendly, customizable card management application, DX Mobile, with an administrative portal that allows for control and personalized card capabilities through the mobile channel
Enhanced technology integration by developing APIs to easily control and customize payment interfaces for seamless member interactions
Expansion of collections services to provide a more robust, integrated solution with improved functionalities for account recovery through the acquisition of CU Recovery and The Loan Service Center
Optimized contact center technologies to allow a multi-channel, member-driven approach to call processes to more seamlessly serve as an extension of Owner credit unions
Leveraged partnership with Jack Henry, a leading provider of technology solutions and payment processing services, to drive additional scale and enable new opportunities for Owners through more robust analytics, fraud management and vendor negotiations
Owners benefit from PSCU’s investments by sharing in the financial returns that are distributed through the company’s annual dividend. PSCU’s cooperative structure enables distribution of the company’s earnings to its Owner credit unions as tax-free patronage dividends. The origin of PSCU’s model is collaboration and scale, and the company has leveraged its influence on behalf of credit unions and their members for more than 40 years.
The Annual Meeting of PSCU’s Owner credit unions will take place on April 2 during Member Forum 2019, which will be held April 2-4, 2019, at the JW Marriott Austin. This year’s event – with the theme of “Beyond Limits” – will feature dynamic keynote speakers, senior leadership sessions and strategic insights on digital payments and other industry-leading topics. Registration is now open to Owner credit unions and can be accessed here.
PSCU, the nation’s premier payments CUSO, supports the success of 1,500 credit unions representing more than 2 billion transactions annually. Committed to service excellence and focused on innovation, PSCU’s payment processing, risk management, data and analytics, loyalty programs, digital banking, marketing, strategic consulting and mobile platforms help deliver possibilities and seamless member experiences. Comprehensive, 24/7/365 member support is provided by contact centers located throughout the United States. The origin of PSCU’s model is collaboration and scale, and the company has leveraged its influence on behalf of credit unions and their members for more than 40 years. Today, PSCU provides an end-to-end, competitive advantage that enables credit unions to securely grow and meet evolving consumer demands. For more information, visit pscu.com.
Charles E. “Chuck” Fagan, III
President & CEO