PSCU Chief Talent Officer Lynn Heckler chats about smart data and modeling the future

BOULDER CITY, NV (August 14, 2020) — Lynn Heckler, PSCU’s chief talent officer, and Susan Mitchell, CEO of Mitchell, Stankovic & Associates and Founder of the Underground discuss the people impact of organization responses to the people side of the coronavirus pandemic. Lynn also shares that there’s no substitute for ‘awesome’ two-way communication. Great tips for how to respond for humans and operations!

Join us as we bring together thought leadership with a true, authentic and unfiltered Underground voice and provide steps the industry can take today to #STANDUP for credit unions tomorrow. Three Ideas into Action:

  • Listen with Empathy: Each story, each situation is different. Practice listening with empathy to understand your members story find solutions to fit their needs.
  • Check Your Pulse: Consider doing a quick survey to find out how you are doing as an organization and where your employees see the future of work, home and life balance.
  • Make Your Position Clear: Start at the top, have the difficult yet courageous conversations and be clear on your position. Your employees should know where your organization stands current issues.

About Mitchell Stankovic and Associates

Located in Boulder City, Nevada, Mitchell, Stankovic & Associates (MSA) mission is to stand up for issues that will make a difference to a diverse world of people, the bottom line for credit unions and change member lives globally. Clients glow when asked about MSA because they know what a partnership truly means – working together to achieve financial democracy. Led by CEO Susan Mitchell, MSA believes that credit unions have a social purpose, and its consulting services emphasize doing the right thing as good business, garnering sustainable growth and relevance within the market. From CEO Leadership Transitions to Strategic Planning to Modernizing Board Governance, MSA consulting practice has 25-year clients who have become champions to encourage new clients from all over the world. Serial entrepreneurs, MSA consultants have founded industry initiatives like the Underground Movement, Global Women’s Leadership Network, CU Pride, HRD Network and they volunteer on governing bodies of Worldwide Foundation and Credit Union DEI Collective. Follow MSA and the Underground on: Website Facebook LinkedIn Twitter

About Underground Community

The Underground Community, founded by Susan Mitchell of Mitchell, Stankovic & Associates, is an authentic voice of the credit union movement facilitated by industry thought leaders. We drive change, encourage diverse opinions, and force off-record discussions to become on-record initiatives. The hundreds of Underground Colliders believe through incremental, grassroots change, credit unions can put ideas into action and revolutionize core cooperative principles: people helping a diverse world of people come together for a better life, individually and communally.Check Out More Underground Resources


Zach Christensen

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