PSCU enhances commitment to service excellence with appointment of Account Management executives
ST. PETERSBURG, FL (August 22, 2019) — In support of its continued commitment to delivering the best-in-class experience its Owner credit unions have come to expect, PSCU has announced that Yvonne Stelpflug and Kim Ploof have been named managing vice presidents of Account Management for the nation’s premier payments credit union service organization (CUSO).
“PSCU is a technology leader in delivering financial services with a deep commitment to service excellence, and we are always striving to find ways to meet and exceed the expectations of the 1,500 credit unions we serve,” said Brian Scott, chief growth officer at PSCU. “In their roles, Yvonne and Kim will help sharpen our focus on providing an unparalleled member experience for both our Owners and their members. They will work with their teams to deliver industry-leading product offerings and consultative payments insights to ensure that our credit unions’ goals are achieved.”
Stelpflug has more than two decades of experience in the financial services industry, most recently serving as group head of Payments Products at CO-OP Financial Services. Previously, she held leadership positions at Total System Services (TSYS) and BBVA. Stelpflug has extensive experience in account management and working strategically with credit unions.
Ploof has been with PSCU since 2015, most recently serving as a regional vice president of Account Management. Prior to joining PSCU, she was with Covera Card Services in progressive leadership positions for more than 14 years, ultimately serving as the company’s chief operating officer prior to its acquisition. Ploof has more than 30 years of experience in the financial services industry.
Stelpflug and Ploof, who will both report to Scott, will each lead a team of regional vice presidents within PSCU’s Account Management team. They will be responsible for the effective deployment of PSCU’s solutions, helping Owner credit unions effectively compete against national competitors while providing payments industry expertise. Their teams will focus on strategic interactions and deepening executive relationships across PSCU’s Owner credit unions.
PSCU, the nation’s premier payments CUSO and an integrated financial technology solutions provider, supports the success of more than 2,400 financial institutions and processes nearly 7.7 billion transactions annually. Committed to service excellence and focused on continuous innovation, PSCU’s payment processing, fraud and risk management, data and analytics, digital banking, strategic consulting and real-time payments platforms, along with 24/7/365-member support via its contact centers, help deliver personalized, connected experiences. The origin of PSCU’s model is collaboration and scale, and the company has leveraged its influence on behalf of credit unions and their members for more than 45 years. Today, PSCU provides an end-to-end, competitive advantage that enables credit unions to securely grow and meet evolving consumer demands. For more information, visit pscu.com.