Press

PSCU enhances member experience with NICE Actimize ActOne Extend, an innovative AI-infused investigation platform

NICE Actimize’s ActOne extend will update PSCU’s dispute management platform by leveraging AI and machine learning while furthering scalability

ST. PETERSBURG, FL (October 14, 2019)NICE Actimize, a NICE (Nasdaq: NICE) business and the leader in Autonomous Financial Crime Management, was chosen by PSCU, the U.S.’s premier payments credit union service organization (CUSO), to modernize its expanding payments operations with ActOne Extend, NICE Actimize’s fully automated and AI-powered investigations and case management platform. PSCU supports more than 1,500 credit unions representing more than 3.8 billion transactions annually.

Supporting PSCU’s objectives of quality, service and security, NICE Actimize’s ActOne Extend will replace legacy systems to accelerate PSCU’s platform technology strategy, allowing the organization to more efficiently and effectively serve its owner credit unions and their members. Utilizing NICE Actimize’s ActOne Extend, PSCU will centralize and standardize its dispute management platform by leveraging AI, Robotic Process Automation (RPA) and machine learning.

The NICE Actimize ActOne Extend platform is designed to further enhance the utilization of other NICE solutions, including Robotic Process Automation. The versatile, scalable NICE Robotic Automation solution uniquely and seamlessly combines both desktop (attended) and server (unattended) automations in real time. This approach optimizes the collaboration between human employees and robots and contributes to authentic digital transformation within organizations.

”We are pleased to partner with NICE as we implement a holistic approach across our operations to serve our credit unions and their members with improved speed and security, moving us further toward future-proofing the member experience,” said Tom Gandre, EVP and COO at PSCU. “As a key element to this holistic approach, we are confident that NICE Actimize’s robust technology foundation will play a critical role in our expanded efforts to unify our membership while enabling them to be increasingly competitive in their markets as they continue to add new service offerings to their portfolios.”

PSCU believes the robust scalability of NICE Actimize’s ActOne Extend will allow it to more efficiently serveits Owner credit unions. NICE Actimize’s ActOne Extend will permit integration of a range of best-of-breed solutions, including NICE solutions, to detect and assess a range of activites and processes. Additionally, ActOne Extend provides the ability to tailor the solution through self-development tools. Through NICE Actimize’s extensive API Library and other self-development tools, PSCU will address the specific needs of the organization while leveraging the platform’s robust alerts, investigation and case management functionality.

“Known for its focus on innovation and commitment to service excellence, we are proud to have been selected to address PSCU’s specialized credit union requirements with our robust holistic platform for continued advancement in the future,” said Craig Costigan, CEO, NICE Actimize“NICE Actimize will support PSCU’s expanding credit union membership, as the organization continues to grow, with our advanced analytics and AI-infused platform. We are particularly excited to apply the resources of our investigations and case management experience as PSCU continues to streamline its operations.”

For additional information on NICE Actimize ActOne investigations and case management platform, please click here.

For more information on the ActOne Webinar Series, “Unify, Automate, Investigate,” please click here.


About PSCU

PSCU/Co-op Solutions is the nation’s premier payments credit union service organization (CUSO) and an integrated financial technology solutions provider. With over four decades of industry experience and a commitment to service excellence and innovation, the company serves more than 4,000 financial institutions throughout North America. PSCU/Co-op Solutions leverages its expertise and resources on behalf of credit unions and their members, offering an end-to-end product portfolio that includes payment processing, fraud and risk management, data and analytics, digital banking, instant payments, strategic consulting, collections, ATM and POS networks, shared branching and 24/7/365 member support via its contact centers. For more information, visit pscu.com and coop.org.

About NICE Actimize

NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers and investors assets by identifying financial crime, preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq: NICE.

About NICE

NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Contacts

Bill Prichard, APR, Director, Public Relations
PSCU/Co-op Solutions
(909) 532-9416 or Bill.Prichard@coop.org

More News