PSCU Financial Services Named Finalist for OpenText BPM GlobalStar
PRESS RELEASE CONTACT:
Director, Public Relations
St. Petersburg, FL, Oct. 31, 2011 – PSCU Financial Services has been named a finalist for the OpenText BPM GlobalStar Awards. The award winners will be announced during the OpenText BPM User Summit, November 7-9. GlobalStar Enterprise Awards showcase organizations around the world that are dedicated to achieving real business value and competitive advantage using OpenText’s Business Process Management (BPM), Business Process Analysis (BPA), Enterprise Architecture, and Case Management solutions.
PSCU Financial Services implemented Metastorm BPM and e-Service Desk to create efficiencies for its member-owner credit unions by reducing phone calls, faxes and time spent resolving service issues. “Our homegrown solution contained a lot of manual processes and could not provide advanced features like business process logic, problem management automation and work request tracking,” said Steve Lattman, Senior Vice President and Chief Information Officer, PSCU Financial Services. “This advanced architecture enables us to deliver dramatically improved service to credit unions and their members.”
Lattman will be giving a presentation at the User Summit entitled “The Journey from Green Screen Inquiry to Information and Services Provider” that describes the implementation and its benefits for the cooperative.
The new BPM solution was first deployed for internal IT requests and then extended to handle all IT-related requests for the 680 client credit unions served by PSCU Financial Services. These strategic process improvements not only deliver benefits for credit unions but for their members as well. The value of these service improvements increased credit union retention and acquisition, and created a differentiating advantage for PSCU Financial Services.
About PSCU Financial Services
Based in St. Petersburg, Florida, PSCU Financial Services is the nation’s largest credit union service organization (CUSO) and serves more than 1,500 financial institutions nationwide. As a non-profit cooperative, the company is owned by more than 680 member credit unions representing 16 million credit, debit, prepaid, online bill payment and electronic banking accounts. Its Contact Centers handle more than 18 million inquiries a year.
PSCU Financial Services offers 24/7 member support through four Contact Centers: its Eastern operations center in St. Petersburg, Fla.; a Western operations center based in Phoenix, Ariz.; and two call centers in Detroit, Mich. These Contact Centers perform member servicing and new member acquisition, cross-selling and automated lending solutions as well as support for debit/credit/prepaid cardholders, online bill payment and electronic banking subscribers.
Established in 1977, PSCU Financial Services offers its members a full range of processing options, any combination from full service to in-house pass through processing for credit, debit and ATM transactions. As a leader in the credit union movement, the company offers gateway access to national and regional networks. It also provides full function ATM terminal driving services. For more information, visit PSCU Financial Services’ website at www.pscufs.com.