Press
PSCU Financial Services, Open Solutions Agreement Provides New Contact Center Options for Open Solutions DNATM clients
Merry Pateuk
PSCU Financial Services, Inc.
800-932-7728
mpateuk@pscufs.com
Robette Brooks
CCS/PR, Inc.
303-699-8861
rbrooks60@earthlink.net
St. Petersburg, FL, Feb. 23, 2011 –PSCU Financial Services announced today it has signed an expanded agreement with Open Solutions Inc. that equips Open Solutions DNA TM clients in the U.S. with even broader 24/7/365 contact center capabilities from PSCU Financial Services’ Total Member Care contact centers.
Bank-Fund Staff Federal Credit Union, of Washington, D.C., is the first Open Solutions client to adopt Total Member Care. “When we made the decision to convert to Open Solutions, we had already been working with Total Member Care. From the very start, they have been a collaborative partner that has helped us provide premier member service. It was great to see our partners work together to deliver this service through Open Solutions, and we feel confident that we are in a position to provide the same level of service our members have grown to expect from our staff,” said Francois Verleysen, the credit unions’ General Manager of Member Relations.
“Conversions, acquisitions and mergers create an urgent need for the professional, 24/7/365 support provided by our Contact Centers,” said Mike Yatros, Interim CEO, PSCU Financial Services. “Urgent situations as well as those that increase member call volume drive many credit unions to reach out to us. When they see all the additional services we can provide, including member education and effective cross selling, many credit unions continue to use Total Member Care for after-hours and around-the-clock support.”
Award-winning Total Member Care contact centers deliver seamless servicing and one-point call resolution from four redundant call centers located throughout the United States. This exceptional service has been proven to boost member loyalty, improve expense management and increase revenue.
“The integration with PSCU Financial Services is a strong advantage for our processing solutions and equips credit unions with another tool that enables them to be strong competitors in today’s challenging financial services market,” said Eric Anderson, Open Solutions’ Vice President, Strategic Alliances.
PSCU Financial Services, the nation’s largest CUSO, currently supports integration with Jack Henry Symitar, Harland UltraData, Fiserv User, Fiserv Summit, and Fiserv XP.
About Open Solutions Inc.
Open Solutions offers a fully featured strategic product platform that integrates core data processing applications built on a single centralized Oracle relational database, with Internet banking, cash management, CRM/business intelligence, financial accounting tools, imaging, Check 21, digital document, interactive voice response, technology services, and payment and loan origination solutions. Open Solutions’ full suite of products and services allows banks, thrifts, credit unions and financial service providers to better compete in today’s aggressive financial services marketplace and expand and tap their trusted financial relationships, client affinity, community presence and personalized service. For more information, please visit www.opensolutions.com.
PSCU Financial Services
Based in St. Petersburg, Florida, PSCU Financial Services is the nation’s largest credit union service organization (CUSO) and serves more than 1,500 financial institutions
nationwide. As a non-profit cooperative, the company is owned by more than 680 member credit unions representing over 14 million accounts and 1 million online bill payment subscribers. Its Contact Centers handle more than 19 million inquiries a year.
PSCU Financial Services offers 24/7/365 member support through four Contact Centers: its Eastern operations center in St. Petersburg, Fla.; a Western operations center based in
Phoenix, Ariz.; and two call centers in Detroit, Mich. These Contact Centers perform member servicing and new member acquisition, cross-selling and automated lending solutions as well as support for debit/credit/prepaid cardholders and online bill payment subscribers.
Established in 1977, the company provides a broad array of cost-effective, high quality financial services that include credit, debit, ATM, prepaid, bill payment and contact center solutions. PSCU Financial Services uniquely offers its members a full range of processing options, any combination from full service to in-house pass through processing for credit, debit and ATM transactions. As a leader in the credit union movement, the company offers gateway access to national and regional networks. It also provides full function ATM terminal driving services. For more information, visit PSCU Financial Services’ website at www.pscufs.com.
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