PSCU partners with Equips for new ATM Managed Services program to reduce costs, increase efficiencies and elevate service levels for owner credit unions
New ATM program provides comprehensive ATM fleet management through a central management platform
ST. PETERSBURG, FL (June 27, 2018) — PSCU has announced a partnership with Equips, a company specializing in equipment management for financial institutions. Owners utilizing PSCU’s ATM Managed Services program can realize a first-year average cost savings of up to 20 percent versus traditional maintenance contracts as a result of the CUSO’s relationship with Equips.
There are numerous challenges typically associated with managing and servicing an ATM fleet, including management of multiple service vendors, software maintenance requiring a remote connection or site visit, and effective hardware maintenance that minimizes downtime. Equips works with clients to consolidate all of their maintenance contracts into an annual agreement offering a central management platform to efficiently manage their ATM equipment maintenance. This includes most types of ATMs with varying functionalities.
Benefits of working with PSCU and Equips on ATM managed services include:
Consolidation of ATM maintenance contract into a single monthly agreement with PSCU
Management of the maintenance of ATM equipment through a central Equips platform with PSCU management
PSCU management and oversight of most maintenance needs
Regular performance tracking and review for all vendors, expanded vendor options and identification of cost-saving opportunities
“Equips’ strategic approach to equipment maintenance, and ability to consistently provide reliable and cost-effective services, has earned them an outstanding client retention rate,” said Dan Ruppe, Head of ATM, Debit and Prepaid Payment Solutions for PSCU. “This partnership will enable us to provide our Owners with the best service for their ATM equipment in their geographical area.”
Equips already has an established client base, including several PSCU Owners who are pleased with their service levels. According to Lori Reiss, Manager, ATM & Debit at BCU (Vernon Hills, Ill.), “Equips saved BCU over 20 percent on the maintenance of our ATM network, and the level of service on our machines is significantly better than it was before working with them.”
“Equips strives to add value with our unbiased consultative services,” adds Adam York, President of Equips. “Our clients benefit from our expertise and data collection, which helps drive decision-making on long-term equipment strategies. Our more than 400 vendor relationships offer our clients options for vendors and provide an unbiased voice for equipment performance reviews.”
PSCU ATM Managed Services include ATM maintenance and cash replenishment and will be available in early Q3 2018.
PSCU, the nation’s premier payments CUSO, supports the success of 1,500 credit unions representing more than 2.6 billion transactions annually. Committed to service excellence and focused on innovation, PSCU’s payment processing, risk management, data and analytics, loyalty programs, digital banking, marketing, strategic consulting and mobile platforms help deliver possibilities and seamless member experiences. Comprehensive, 24/7/365 member support is provided by contact centers located throughout the United States. The origin of PSCU’s model is collaboration and scale, and the company has leveraged its influence on behalf of credit unions and their members for more than 40 years. Today, PSCU provides an end-to-end, competitive advantage that enables credit unions to securely grow and meet evolving consumer demands. For more information, visit pscu.com.
Founded in 2008 and with clients in 34 states, Equips is focused on the financial industry. We are passionate about advising and supporting financial institutions in the maintenance and management of their equipment. Our clients have a realized savings of 12-20 percent versus traditional maintenance contracts.
We are an experienced company which manages 19,000+ service events per year. Our clients manage the maintenance of their equipment via our central management platform, E-LINK. This allows employee time to be focused on member needs and revenue generating tasks.
Our program increases efficiency and significantly reduces costs related to maintaining financial equipment. Our Core Values are exemplified in our outstanding client retention rate.