PSCU Payments Index – July 2021 edition

ST. PETERSBURG, FL (July 15, 2021) — Today, PSCU – the nation’s premier payments credit union service organization (CUSO) – published the July edition of the PSCU Payments Indexthe goal of which is to provide information and insights to help financial institutions make informed, strategic decisions on the road ahead.

In this month’s iteration, PSCU focuses on the various factors impacting the payments industry. After many parts of our nation had seemingly turned a corner and began to emerge from the pandemic over the course of the summer, slowing vaccination rates could lead to regional pockets of increases in COVID cases. The Delta variant now looms large as children prepare to return to school and many workers prepare to return to offices. Employers are grappling with “The Great Resignation,” labor shortages and rising wages. Despite these challenges, we continue to see positive signs of economic recovery and increased consumer spending and confidence. The study looks at the impact of these forces and takes a deep dive into this year’s Amazon Prime Day event, as well as the competing events from major U.S. retailers Target and Walmart.

“While we did not see dramatic fluctuations in consumer behavior in this month’s Payments Index, spending remains strong, even as continuing uncertainty around the pandemic and the expiration of several pandemic-related benefits have some consumers taking a more cautious, ‘wait-and-see’ approach,” said Tom Gandre, EVP, chief operating officer at PSCU. “This month’s Deep Dive, in which we explore the continued growth of Amazon Prime Day and its competing events at major U.S. retailers, along with accompanying demographic data, showcases PSCU’s powerful data and analytics capabilities. From understanding consumer behavior to providing personalized service, data is – and will continue to be – the key driver of decision making for financial institutions.”

A sampling of key takeaways from the July report includes:

  • While June CPI-U jumped to an annual rate of 5.4%, its largest increase since 2008, assistance from the U.S. Government – approaching nearly $6 trillion since the start of the pandemic – has fueled demand and put substantive impacts on supply chains.
  • No dramatic fluctuations in consumer behavior were seen in June, although consumer spending continues to show strength. Continuing uncertainty around the pandemic and the expiration of several pandemic-related benefits have some consumers taking a more cautious, “wait-and-see” approach.
  • Card payments growth remains strong, supported by large retailer summer savings events (this month’s Deep Dive). Of the three large retailer summer savings events in June (Amazon Prime Day, Target Deal Days and Walmart Deals for Days), Target posted the biggest percentage of growth in year-over-year purchases over the comparative two-day Prime Day event period.
  • Across all three merchants (Amazon, Target and Walmart) by age demographics, we see year-over-year purchases for the summer savings events strongest for Young Millennials (ages 23-30) and Gen Z (ages 18-22). See this month’s Deep Dive for more detailed purchase, transaction and demographic insights by retailer, which can help credit unions tailor personalized campaigns by membership age groups and card preferences.
  • Card Present volume continues to improve, most notably in the Goods and Restaurant sectors, when compared to the start of 2021 for both credit and debit – but still continues to trail Card Not Present growth.
  • Credit card portfolio balances (for our same-store population) in June 2021 held relatively steady, with just a 0.3% drop. These balances are down 14% compared to the pre-pandemic June 2019 timeframe.

The full report is available for download here or can be shared as a PDF upon request. Additionally, feel free to subscribe here to receive updates when the PSCU Payments Index is published each month.

About PSCU

PSCU, the nation’s premier payments CUSO and an integrated financial technology solutions provider, supports the success of more than 2,400 financial institutions and processes nearly 7.7 billion transactions annually. Committed to service excellence and focused on continuous innovation, PSCU’s payment processing, fraud and risk management, data and analytics, digital banking, strategic consulting and real-time payments platforms, along with 24/7/365 member support via its contact centers, help deliver personalized, connected experiences. The origin of PSCU’s model is collaboration and scale, and the company has leveraged its influence on behalf of credit unions and their members for more than 45 years. Today, PSCU provides an end-to-end, competitive advantage that enables credit unions to securely grow and meet evolving consumer demands. For more information, visit


Peyton Burgess
On behalf of PSCU

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