Reliant Credit Union recipient of four 2024 Best of the Best Awards
SODUS, NY (April 3, 2024) — Reliant Credit Union is pleased to announce that they have been awarded Best Loan Experience, Best Transaction Experience, Best Online Banking Experience and Best Mobile App Experience by MemberXP, a member experience solution from CU Solutions Group.
Annually, the Best of the Best awards are given to credit unions that consistently provide extraordinary service, as reported by their own members. Only the highest-performing credit unions using the MemberXP program receive the incredible honor.
“At Reliant, we are committed to delivering exceptional service to our members. I am proud of our dedicated Reliant team, who consistently go above and beyond to serve our members,” said Pamela Heald, President & CEO of Reliant. “Through MemberXP, we gain valuable insights into our members’ perspectives, enabling us to learn from their feedback and implement positive changes. These efforts contribute to our ongoing mission of providing an exceptional experience for our members.”
MemberXP is a platform that allows credit union members to provide immediate feedback on the service they receive. The platform tracks specific experiences, such as applying for a loan, conducting a transaction — mobile, online or in branch — or opening a new account, and turns qualitative data into quantifiable and actionable information for the credit union.
“Fostering member loyalty amidst growing competition from financial institutions and Fintechs is a formidable challenge,” affirmed David Dean, COO for CU Solutions Group and leader of the MemberXP business unit. “However, credit unions that successfully engage members and harness their valuable insights not only distinguish themselves, but also wield the power to catalyze positive change within the organization. The recipients of this award attentively listened to the needs and desires of their members and took decisive actions based on that feedback, leading to remarkable results. Congratulations to this year’s member experience leaders.”
About Reliant Credit Union
Reliant Credit Union, which began locally in 1970, is a $650 million credit union serving more than 45,000 members. Eligibility is available to all who live, work, worship, attend school, or volunteer in Monroe, Ontario, and Wayne counties. Reliant currently has branches in Brockport, Canandaigua, Farmington, Geneva, Henrietta, Irondequoit, Macedon, Newark, Sodus, and Webster. A full-service financial institution, Reliant offers a complete range of financial products and services, including mortgages. For information regarding membership or employment, contact the credit union at 800-724-9282 or visit reliantcu.com.
