Romney Federal Credit Union gets its first ATM from Dolphin Debit
HOUSTON, TX (September 26, 2023) — Romney Federal Credit Union wanted to better serve members in their community with an ATM. They found the perfect partner in Dolphin Debit.
The Romney, West Virginia-based credit union has strong ties to the community and wanted to better serve their membership while providing access to cash for non-members.
This led them to look for an ATM provider. But the credit union had little experience operating or managing an ATM.
“We wanted an ATM to better serve our membership after hours and on weekends,” said Beth McDonald, CEO of Romney FCU. “We didn’t have the staff or experience to take on all the vendors, compliance and troubleshooting issues.
McDonald and the staff at Romney turned to Dolphin to provide a solution, “Dolphin consulted with us on a plan and delivered. We have an ATM that provides great access, and we don’t have to worry about it. Dolphin takes care of everything. We have been very pleased with their service and response.”
“ATM Outsourcing for smaller credit unions and community banks is a perfect fit,” said Joe Woods, Senior Vice President of Marketing & Partnerships at Dolphin Debit. “Branch staff should be focused on the account holder. Managing an ATM in-house puts too much burden on staff with managing vendors, compliance, and other issues. Dolphin takes care of all the nuisance work and operations.”
About Dolphin Debit Access
Dolphin Debit Access, a subsidiary of Euronet Worldwide, Inc. (NASDAQ: EEFT) is a full-service ATM & ITM management company that owns and operates ATMs & ITMs for financial institutions. Dolphin’s turnkey ATM service includes purchase and deployment of new ATMs, purchase of the financial institution’s existing ATMs, terminal driving, transaction processing, ATM maintenance, armored car service, communications, monitoring and dispatch, and cash management. Dolphin Debit operates all makes and models of ATM equipment in various branch and off-premise venues and works with 325 financial institutions across the United States. Combined with the strength of its global payments parent company, Euronet Worldwide, Dolphin is able to deliver technology and modernization through the company’s REN payments platform.
