Royal Credit Union (Royal) has named Sheila Kohls Director of Member Service. She is responsible for setting strategic plans to deliver an optimal Member experience through a variety of channels including the call center and mobile/online banking systems. Kohls will also identify, implement and manage new call center technology and process improvement initiatives for Member service.
Kohls joined Royal in 2016 as Business Process Improvement Manager. She was responsible for providing project management support, while working with team embers to improve work processes and allow team members to better serve Royal’s Members. Prior to coming to Royal she was the Business Process Improvement Manager at IDEXX. Kohls has over 25 years of experience in information technology through various roles from Network Administrator to IT Director. She also has experience in project management, customer service, and process improvement across multiple industries (higher education, high-technology manufacturing, veterinary technical support center, and bridge fabrication), along with training in Lean concepts.
Kohls graduated from Chippewa Valley Technical College with an Accounting and Computer science degree. She also had a Bachelor of Arts in Computer Science from Lakeland College. Kohls helps with Royal’s Rock the Riverfront featuring the Charity Classic event and is active in the Chippewa Valley Credit Union League chapter. She currently lives in Elk Mound with her family.
Sheila Kohls