MemberXP, a solution of CU Solutions Group, has named County Federal one of their 2020 Best of the Best award winners.
The prestigious Best of the Best award is granted each calendar year to credit unions that have consistently provided exceptional member service. Only one in five of the highest-performing credit unions utilizing the MemberXP platform are given this honour. The Best of the Best award is independently granted by MemberXP based on specific criteria, including member service and ease of use.
MemberXP is a credit union platform that allows members to provide immediate feedback on the service they receive. Serving credit unions in the United States and Canada, MemberXP uses mystery shops and member surveys to gauge the overall member experience across multiple delivery channels. The platform also tracks specific experiences such as applying for a loan, conducting a transaction – mobile, online or in branch - or opening a new account.
As an institution that seeks out every opportunity to better the financial lives of our members, the County Federal team is passionate and committed to providing an awesome experience to everyone it serves. Focusing on efficiency and quality of service, we do our best to deliver an extraordinary member experience by delivering the right products and services through our various, easy to access platforms,” said Joni Barnes, Vice President of Lending Experience. “I am fortunate to be a part of the County Federal team, an organization that supports its community, its employees, and its members.”
"Connecting with members on a personal level and delivering consistently positive experiences is at the core of what makes credit unions special,” said Dave Adams, president and CEO of CU Solutions Group. “MemberXP helps uncover what members are thinking and how they feel during every touchpoint and interaction with their credit union. The Best of the Best awards recognize credit unions that leverage those insights to create truly remarkable member experiences. We're proud to work with such dedicated organizations and individuals.”