Sb1 Federal Credit Union earns top spot in member service
PHILADELPHIA, PA (August 7, 2015) — Sb1 Federal Credit Union has earned the highest score in Total Member Service and the distinction as the Top Performer for the 2nd Quarter by MemberView, a credit union member experience measurement system.
MemberView allows Sb1 members to provide feedback on the service they receive from the credit union. By utilizing MemberView, and going beyond traditional transaction-based analysis, Sb1 can identify specific strengths and weaknesses in its service delivery.
“Sb1 is actively striving to offer a flawless and unparalleled service experience for the member,” says Rob Werner, Sb1 President and CEO. “We’re proud to lead a group of top performing credit unions across the U.S. in providing an extraordinary member experience.”
“Sb1’s staff should be very proud of their efforts. I can wholeheartedly say that the comments Sb1 members have shared with us were among the most positive and complimentary that I have seen from among our client credit unions,” said Constance Anderson, founder of MemberXP.
About Sb1 Federal Credit Union
With over $600 million in assets, Sb1 was originally founded in 1977 by the employees of the SmithKline Corporation. Sb1 has evolved into a full-service, member-oriented financial institution servicing over 100 companies across the country, including anyone who lives, works, worships or attends school in select Philadelphia zip codes. Sb1 offers members a great option, whether they are looking for higher rates, fewer fees, or a safer place to keep their money.
About MemberXP
As a leader in industry-specific benchmarking, MemberXP provides actionable research to credit unions in their pursuit of brand differentiation through proven mystery shopping techniques. Company founder, Constance Anderson, is a leading credit union member experience authority and author whose books on marketing, CRM, membership growth, and online marketing have been published by CUNA & Affiliates and CUES.
